BPS Pro : blank screen except activation page

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Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • August 29, 2025 at 6:56 am #45256
    pdlc
    Participant

    site WordPRess V. 6.8.1, PHP (7.4.33)

    Hi,
    Since returning from vacation, I have been unable to access the features of BPS Pro: blank screen. I have enabled/disabledBPS Pro, then re-registered the activation key: no improvement.
    What else can I do?
    Thank you for your help.
    Monica

    August 29, 2025 at 10:17 am #45259
    AITpro Admin
    Keymaster

    I don’t see any recent Activation Key requests from you on my end. Try deactivating all other plugins and try to request a new Activation Key. Also been having automated email problems for 2 months now. I don’t know if WordPress itself is now doing that or my web host Mail server. I can manually email your Activation Key once I see a successful Activation Key request from your website.

    August 29, 2025 at 10:28 am #45261
    AITpro Admin
    Keymaster

    I just tested requesting a new Activation Key for my ait-pro.com domain and the Activation Key request was successful. So there isn’t a problem with my API server.

    [Activation Key Sent: 08-29-2025 11:25 AM]
Key: xxxxxxxxxxxxxxxxx
PayPal Email: xxxxxx@ait-pro.com
Key Search Query: Query Successful
REMOTE_ADDR: 107.180.40.142
SERVER_PROTOCOL: HTTP/1.1
REQUEST_METHOD: POST
REQUEST_URI: /
QUERY_STRING:
HTTP_USER_AGENT: https://www.ait-pro.com
    September 1, 2025 at 12:00 am #45265
    pdlc
    Participant

    Hi,

    i save this Special BPS Pro Activation Key that i receive  but the problem still exist : blank screen for all the BPR pro feature except the activation page.
    Does the plug-in bps pro stay activate nevertheless ?
    Berst regards,

    Monica

    September 1, 2025 at 6:37 am #45274
    AITpro Admin
    Keymaster

    I need to see what is happening on the site. Send a WordPress Administrator login for the site to: info@ait-pro.com.

    September 2, 2025 at 12:16 am #45277
    pdlc
    Participant

    ok, i just send you a WordPress Administrator login.

    September 2, 2025 at 7:38 am #45280
    AITpro Admin
    Keymaster

    The problem appears to be server-side. First thing to try is to change your PHP server version from 7.4.33 to at least 8.1 in your web host control panel.

    September 5, 2025 at 3:44 am #45287
    pdlc
    Participant

    Following your intervention in the back office, I was able to activate BPS pro without any problems, then change the PHP version to 8.4, and finally I updated the plugins and WP, and now everything is OK.
    Thanks 🙂

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