Topic: ModSecurity 500 error – Unable to access the MScan page | BulletProof Security Forum

ModSecurity 500 error – Unable to access the MScan page

This topic has 1 reply, 1 voice, and was last updated 4 years, 7 months ago by AITpro Admin.

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March 3, 2022 at 6:07 am #41558
AITpro Admin
Keymaster

Email Question:

opening mscan page causing error causing error :
http://www.example.com/wp-admin/admin.php?page=bulletproof-security/admin/mscan/mscan.php

This page isn’t working http://www.example.com is currently unable to handle this request.
HTTP ERROR 500
March 3, 2022 at 6:12 am #41559
AITpro Admin
Keymaster

Answer:

ModSecurity can be configured to generate many different types of errors when ModSecurity is blocking something > https://forum.ait-pro.com/forums/topic/mod-security-common-known-problems/

You will need to contact your web host and ask them to create a whitelist rule for the mscan.php and mscan-ajax-functions.php files.
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