Unable to save wp-content files in ARQ

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This topic contains 5 replies, has 2 voices, and was last updated by  AITpro Admin 6 years, 3 months ago.

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  • #7142

    Paul D.
    Participant

    http: //oi40.tinypic.com/r93ozc.jpg

    I tried saving, resaving, refreshing and deleting for the nth time, but it still shows that red message. Any workaround for this ?

    #7145

    AITpro Admin
    Keymaster

    Have you excluded wp-content folders from being backed up by ARQ?

    Example:  If you exclude all wp-content folders (plugins, themes, etc) from being backed up and checked by ARQ then ARQ will not back those files up or check them.  If the problem was related to a permission problem on your website then you would be seing error messages that ARQ is not able to backup files due to a permission problem.  If you are excluding the themes folder then remove that exclude rule and backup the wp-content files again.

    #7149

    Paul D.
    Participant

    Thanks, that worked.  First time I encountered it. I have plugins and themes excluded by ARQ. I removed themes from ARQ exclusion and I am able to save wp-content files. I normally exclude plugins and themes and have no problems about it before.

    Theme in question is http: //themeforest.net/item/avada-responsive-multipurpose-theme/2833226 .

    I also have some issues with excluding this framework in one of our sites : http: //info.template-help.com/help/december-12-2012-wordpress-themes-got-revamped-cherry-framework.html

    Would you recommend not excluding themes / framework  in ARQ ?

    #7151

    AITpro Admin
    Keymaster

    Well actually there was not really a problem besides that the check needs to be changed.  The check is only finding 2 files in backup and the current check looks for 4 files minimum or will display that warning/error.  You can actually disregard the warning/error message as long as the /wp-content/index.php file is one of the 2 files that is currently backed up, otherwise an ARQ Cron FailSafe will kick in for the wp-content folder.  One way to “jimmy” this for now is to upload a couple of random files to the /wp-content folder.  Example:  Create 2 text files – 1 named example1.txt and the other example2.txt and click the wp-content Backup Files button.

    I don’t understand the questions that you are asking about the themes.

    #7152

    Paul D.
    Participant

    ahhh .. 4 files minimum .. so that’s why. I will try that “jimmy” thing out. Thanks for the tip !

    Nevermind the framework and theme question. I thought it’s the framework or theme that’s causing BPS Pro not to save wp-content files.

     

    #7154

    AITpro Admin
    Keymaster

    Nope, actually the backup worked as you found out.  It is just one of those things where we felt that checking for a minimum of 4 files in the wp-content backup folder would definitely indicate that a wp-content backup had been performed.  The check needs have additional conditions.  The ARQ Cron FailSafe check on the otherhand looks for the /wp-content/index.php file only.  If the FailSafe does not find the index.php file in backup then it automatically kills the AutoRestore Cron check for the wp-content folder.  So the check on the AutoRestore page needs to be:  if 4 files exist in backup OR the index.php file exists in backup.

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