Deleting TMP folder contents on Siteground hosting crashes WordPress

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This topic contains 4 replies, has 3 voices, and was last updated by  Baton Vlad 2 months, 1 week ago.

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  • #34691

    Jeff
    Participant

    The default behavior of Mscan is to Automatically Delete /tmp Files.

    On Siteground hosting, the mysql socket data is stored in the /tmp folder.

    If the admin does not remember to change this default setting before running Mscan,  running Mscan results in crashing all the WordPress sites on the account until Siteground techs restore the data from an image.

    Can this default behavior be changed in future releases?

    #34692

    AITpro Admin
    Keymaster

    Thanks for letting us know this about SiteGround hosting. Not sure why deleting tmp files would cause that to happen, that is unusual. For now uncheck the MScan option to delete tmp files and we will look into this further to see why that would happen.

    #34693

    Jeff
    Participant

    That’s the plan.  The second time it happened (on a new installation), I cringed as soon as I hit scan, remembering a second too late to change the default.

    So, it is repeatable.

    And I did confirm with Siteground support that this was how they set up their shared hosting accounts.

    #34694

    AITpro Admin
    Keymaster

    We will look into this further, but obviously you don’t want to use the MScan tmp files deletion feature since it causes problems on SiteGround hosting. 😉

    #35359

    Baton Vlad
    Participant

    Hello, Jeff!

    If you are still in a need – there is a little tutorial http://www.sitegroundwebhostingreviews.com which can help you to solve that problem.

    Hope it helps!

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