Help Needed Following Website Restored to New new MySQL server and hostname

Home Forums BulletProof Security Pro Help Needed Following Website Restored to New new MySQL server and hostname

  • This topic has 3 replies, 2 voices, and was last updated 1 month ago by Ian.
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  • #43666
    Ian
    Participant

    Hi,

    Our webhost has had to restore our website from backup, and have had to restore it using a new MySQL server and hostname.

    I don’t even know at this point if there is a new file path or not to the files.

    The problem is when they try to update the wp-config file to point to it, bulletproof quarantines the file and restores the original.

    As I the site cannot connect to the database, I cannot do anything from the WP admin

    Is there a procedure to work around this issue?

    Thanks,

    #43667
    Ian
    Participant

    Hi,

    They restored the website files to a new server and it is using a different mysql server

    I cannot load frontend or WP admin because the website is just showing this error -Error establishing a database connection –

    Their support have said,

    “The MySQL server hostname has changed. This is now:
    sdb-***.hosting.********.net
    This needs to be set in your wp-config.php.”

    However if I try to update the wp-config.php, the file is then quarantined by bulletproof and we are back to square one with the Error establishing a database connection error

    This is the problem I am facing

    Thanks

    #43668
    AITpro Admin
    Keymaster

    If you are unable to login to your site then you can use your web host control panel file manager or FTP and rename the /bulletproof-security/ plugin folder to /_bulletproof-security/.  Update your wp-config.php file.  Login to your website.  Go to the WordPress Plugins page.  Click the Must-Use link at the top of the page.  Click the Turn Off AutoRestore link.  Then rename the /_bulletproof-security/ plugin folder back to /bulletproof-security/.  Activate the BPS Pro plugin.  Then run the Setup Wizard.

    #43669
    Ian
    Participant

    Thank you.

    As ever your support is the best in the WP ecosystem

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