Unable to install BPS Pro – fatal error – require once

Home Forums BulletProof Security Pro Unable to install BPS Pro – fatal error – require once

This topic contains 7 replies, has 2 voices, and was last updated by  AITpro Admin 3 weeks ago.

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  • #35795

    Dipo Brazil
    Participant

    I just bought the plugin and have spent over 5 hours trying to install the BSP pro after I had installed the free version
    I uninstalled the free version, deactivated sucuri and have been trying to instal the BSP pro but constantly getting a fatal error below.
    I even tried to Ftp the Bsp pro and it completed took down my site with mu-plugin issues…I had to delete it .

    What is the problem?

    Warning: require_once(/home/mazah/public_html/wp-content/plugins/bulletproof-security/includes/class.php): failed to open stream: No such file or directory in /home/mazah/public_html/wp-content/plugins/f51936ee-bulletproof-security/bulletproof-security.php on line 68
    
    Fatal error: require_once(): Failed opening required '/home/mazah/public_html/wp-content/plugins/bulletproof-security/includes/class.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/mazah/public_html/wp-content/plugins/f51936ee-bulletproof-security/bulletproof-security.php on line 68
    #35797

    AITpro Admin
    Keymaster

    The BulletProof Security plugin folder name is incorrect: /f51936ee-bulletproof-security/. Not sure where “f51936ee-” came from, but the name of the bulletproof security zip file is bulletproof-security.zip and the name of the BulletProof Security plugin folder is: /bulletproof-security/. If the zip file was renamed to something other than bulletproof-security.zip then rename it back to it’s original name and then install BPS Pro using the WordPress plugin upload zip installer.  Delete the invalid/incorrect /f51936ee-bulletproof-security/ plugin folder first before installing BPS Pro.

    #35823

    Dipo Brazil
    Participant

    I tried your suggestion of renaming the folder ..it cleared the error, but now the visual composer that was installed with my theme won’t display in the editor so am not able to create a new page with it.

    I have tried uninstalling the BPS  pro but the visual composer still will not work.

    This is my site http://godslovechinekwe.net

    I can still see a . bp backup folder with some content and mu-plugin folder with some content after deleting bps pro.
    I really kind of need the visual composer as that is how I  build the pages I need on the site.
    Is there a way I can restore the site to how it was( with the visual composer visible and working) with BPS pro installed back.

    Please help 🙁

    #35824

    Dipo Brazil
    Participant

    I have tried to reinstall the bps pro again and it has automatically created the folder b75a73a-bulletproof-security and gives a message

    <b>Warning</b>: require_once(/home/mazah/public_html/wp-content/plugins/bulletproof-security/includes/class.php): failed to open stream: No such file or directory in <b>/home/mazah/public_html/wp-content/plugins/cb75a73a-bulletproof-security/bulletproof-security.php</b> on line <b>68</b>

    Why is this happening…..is this how the BPS pro disrupts an existing built wordpress sites  or am I missing something

    #35825

    Dipo Brazil
    Participant

    How can I restore everything back to before I installed the BPS pro please

    #35826

    AITpro Admin
    Keymaster

    I have never seen this random plugin folder naming problem (f51936ee-, cb75a73a-) before.  Either another plugin you have installed is doing that or something on your web host server is doing that.  If you would like for me to install and setup BPS Pro and figure and fix the visual composer problem then send a WordPress Administrator login to this website and an FTP login to this hosting account to: info@ait-pro.com.

    If you would instead like to figure out the visual composer problem via the forum then first you will need to rename the invalid BPS Pro plugin folder name: /cb75a73a-bulletproof-security/ back to:  /bulletproof-security/.  Then go to the BPS Security Log page, copy and paste any Security Log entries related to your theme/plugin visual composer in your forum reply so that I can see what is being blocked by BPS.

    Your Visual Composer plugin appears to be the WPBakery Page Builder Visual Composer plugin. There is a known issue for this plugin and a solution is here > https://forum.ait-pro.com/forums/topic/visual-composer-blocked-by-bps-pro/, which has already been added to the BPS Setup Wizard AutoFix feature, which should have already automatically created a fix for this known issue when you ran the BPS Pro Setup Wizard.  Since there are several very odd things occurring on your website that I have never seen before then it would be simpler if I login and figure out what is going on.

    I checked your website’s Source Code on the frontend using Google Developer Tools. I see that the random folder/file/link naming convention is being done for other things on your website (see Source Code below). I believe your Theme: Alpha is automatically renaming folders/files/links with random folder/file/link names. It appears your Theme is automatically compressing/minifying js scripts. Maybe your Alpha Theme renames folders/files/links for use in its compression/minification tools/utilities? Or maybe this has to do with your CDN? It appears you are using Google Cloud storage. Another possibility could have something to do with the W3TC plugin’s CDN settings if you have configured W3TC CDN for Google Cloud storage. What is very odd is that the BPS Pro plugin folder is physically installed on your host server so there should be absolutely no reason to treat a physically installed local folder/files as something that is stored as cache/offsite/cloud storage/cache. We can keep working on these issues in the forum, but it would be much quicker if I login to this site and figure out what is causing these very strange things that I have never seen before.

    <div class="light">
    <img class="regular-logo" src="https://storage.googleapis.com/stateless-godslovechinekwe-net/2018/05/222b7518-godslovelogo-03.png" alt="Godslove Chinekwe" itemprop="logo" />
    </div>
    
    <div class="dark">
    <img class="regular-logo" src="https://storage.googleapis.com/stateless-godslovechinekwe-net/2018/05/3fe84c42-godslovelogo-02.png" alt="Godslove Chinekwe" itemprop="logo" />
    </div>
    #35831

    Dipo Brazil
    Participant

    Thanks. I have sent an email with the requested login details for the site

    #35834

    AITpro Admin
    Keymaster

    This issue/problem was fixed yesterday.  I am just adding some notes and clarification for other folks who have a similar, but not the same exact problem.  The problem was fixed by successfully running the BPS Pro Setup Wizard, which completely setup BPS Pro and automatically fixed the WPBakery Visual Composer plugin problem since the solution/fix is already included in BPS Pro Setup Wizard AutoFix for the WPBakery Visual Composer plugin.

    On this particular site there are some serious website performance issues, which I believe caused the problem with the BPS Pro installation/setup not fully completing successfully.  I believe the website performance issues are due to a bad PHP server installation/build/compile and have recommended that the php server version be switched to another php server version to see if that fixes that website performance issues.  I am not sure what is causing the random folder naming issue, but that issue is not limited to BPS Pro and is also occurring for image files and other files and folders.  Recommendation:  Check with the web host to see if they are doing the random file/folder naming thing.  Other possible causes could be the “Stateless” plugin or W3TC CDN configuration/setup issues.

    Clarification for other folks who are seeing a fatal error on first time installations of BPS Pro due to a common issue/problem with PclZip.

    http://forum.ait-pro.com/forums/topic/error-installing-bp-pro-after-using-bp-free/#post-117

    This is a very common problem that occurs when using the WordPress Upload Zip installer (PclZip) for first time installations of BPS Pro (or other plugins as well).

    Issue/Problem: Fatal Errors when upgrading from BPS free to BPS Pro using the WordPress Upload Zip installer (PclZip).

    Solution (short version):  Use FTP or use your Web Host Control Panel File Manager and rename the /bulletproof-security1/ (bulletproof-security2, bulletproof-security3,…) plugin folder name back to just /bulletproof-security/ (removing any numbers that have been appended to the /bulletproof-security/ plugin folder name by PclZip). Go to the WordPress Plugins page and click the Activate link under BulletProof Security Pro plugin. In some cases you may only need to refresh/reload your Browser on the WordPress Plugins page to activate the BPS Pro plugin.

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