Jetpack SSO – unable to login, locked out

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  • #33896

    AITpro Admin
    Keymaster

    Email Question:
    I’d be grateful if you could help with the issues I’m having logging into my wordpress account.

    I have a security feature in place where after three failed attempts it locks me out. I’m happy with this but I’m typing in the correct username and password but it tells me it’s incorrect and doesn’t log me in…. I’ve changed the file name with my hosting provider… log in… then change the file name back again but it doesn’t work it still does not allow me to login.

    #33897

    AITpro Admin
    Keymaster

    I checked your website and you have Jetpack installed and are using Jetpack SSO for login security protection. I assume that BPS Login Security and Jetpack SSO login security cannot be used together since they are both doing the same or similar things. You will need to choose which login security protection you would like to use and turn off Login Security protection in the other plugin.

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