JTC – lost password form

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  • #41709
    Jan
    Participant

    Hello support,

    On a WooCommerce website I have the JTC option activated for the lost password form.

    When somebody wants to reset their password it generates an error as the captcha is not displayed on the password reset page.

    Do I have to enable JTC for WooCommerce to resolve this issue?

    #41710
    AITpro Admin
    Keymaster

    Yes, you would need to check the JTC for WooCommerce checkbox in order for the CAPTCHA to display or uncheck the JTC Lost Password Form checkbox if you do not want the JTC CAPTCHA on the WooCommerce custom Lost Password page/Form.

    The Standard WP Lost Password page/Form
    wp-login.php?action=lostpassword

    WooCommerce custom Lost Password page/Form
    index.php/my-account/lost-password/

    Note: Technically the WooCommerce custom Lost Password page/Form should work the same as the custom WooCommerce Login and Register Forms with JTC option settings.  WooCommerce changed something with their custom Lost Password Form at some point and I just have not gotten around to changing the BPS JTC code.  Since this is a minor issue then the simplest solution is just to disable the JTC CAPTCHA on the Lost Password Form.

    #41713
    Jan
    Participant

    Thank you for your clarification.

    As you mentioned it is a minor issue and I have deactivated it.

    #41715
    AITpro Admin
    Keymaster

    The JTC code has been changed for this WooComerce custom Lost Password Form scenario.  The standard WP Lost Password Form will work normally if the JTC Lost Password Form checkbox is checked, but will not do any Form validation unless the Enable JTC for WooCommerce checkbox is checked.

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