[Topic manually created/split from existing Topic]
Kayako is a 3rd party application installed in the /helpdesk folder:
Solution for 3rd party applications installed outside of WordPress: http://forum.ait-pro.com/forums/topic/custom-applications-outside-of-wordpress-3rd-party-apps/
Kayako 403 error in the BPS Security Log:
[403 GET / HEAD Request: September 1, 2014 - 11:32 am]
Event Code: BFHS - Blocked/Forbidden Hacker or Spammer
Solution: N/A - Hacker/Spammer Blocked/Forbidden
REMOTE_ADDR: 68.36.56.135
Host Name: c-68-36-56-135.hsd1.nj.comcast.net
SERVER_PROTOCOL: HTTP/1.1
HTTP_CLIENT_IP:
HTTP_FORWARDED:
HTTP_X_FORWARDED_FOR:
HTTP_X_CLUSTER_CLIENT_IP:
REQUEST_METHOD: GET
HTTP_REFERER: http://www.wpbns.com/
REQUEST_URI: /helpdesk/visitor/index.php?/LiveChat/VisitorUpdate/UpdateFootprint/_time=1409585569914/_randomNumber=50/_url=http%3A%2F%2Fwww.wpbns.com%2F/_isFirstTime=0/_sessionID=35lt0k43x7csik65y54fsk83ijtzkka0/_referrer=/_resolution=2560x1572/_colorDepth=24/_platform=Win32/_appVersion=5.0%20(Windows)/_appName=Netscape/_browserCode=MO/_browserVersion=5.0%20(Windows)/_browserName=Firefox/_operatingSys=Unkown/_pageTitle=V1BCTlM%3D/_hasNotes=0/_repeatVisit=1/_lastVisitTimeline=0/_lastChatTimeline=0/_isNewSession=1
QUERY_STRING:
HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
.
