Multisite missing uploaded files images, PDFs, etc

[thobu]

Topic was Split into a new Topic:  Additional problem information from original post:

I got a big problem when we activated BPS. We are on a multi-site WP install with domain mapping.
the main site worked flawlessly but all other domains and subdomains were missing the uploaded files like images, PDFs etc.

hi,

we are not using Better WordPress Security anymore.. Same with Cachify. But obviously everything is in htaccess
What do you suggest to do in this case?

Thanks

[AITpro Admin]

Do you have a DSO Server?  You will find that information on the BPS System Info page.  Post this system info about your website below.

Server Type:
Operating System:
WP Filesystem API Method:
Server API:

[thobu]

Website Root URL:
Document Root Path: /var/www/.../production
WP ABSPATH: /var/www/.../production/
Parent Directory: /var/www/xxxxx
Server / Website IP Address: xxx.xx.123.179
Host by Address: xxxxx.m.x.com
DNS Name Server: kim.ns.cloudflare.com
Public ISP IP / Your Computer IP Address: 23.102.772.36
Server Type: Apache/2.2.22 (Ubuntu)
Operating System: Linux
WP Filesystem API Method: direct
Server API: apache2handler - Your Host Server is using DSO
cURL: cURL Extension is Loaded
Zend Engine Version: 2.3.0
Zend Guard/Optimizer: A Zend Extension is Not Loaded
ionCube Loader: ionCube Loader Extension is Not Loaded
Suhosin: The Suhosin-Patch is installed
APC: APC Extension is Not Loaded
eAccelerator: eAccelerator Extension is Not Loaded
XCache: XCache Extension is Loaded but Not Enabled
Varnish: Varnish Extension is Not Loaded
Memcache: Memcache Extension is Not Loaded
Memcached: Memcached Extension is Not Loaded

[AITpro Admin]

Ok your WP Filesystem API Method is direct so file writing should work without any problems.  Which type of Network / Multisite site do you have?  subdirectory or subdomain?

Click the activate Root Folder BulletProof Mode button.  If you see any error messages then post those error messages.  If the problem is still occurring then go to the htaccess File Editor tab, click the Your Current Root htaccess File tab and post your root .htaccess file code.

[thobu]

subdomain.

When we did that the problems (mentioned above links to uploads got lost on all sites except the main network) occured

We’ll try it again and report back here … (will take some time though since it’s late Friday over here)

[thobu]

one thing I found permission set to 2775 for wp-content etc, instead of 775, does this matter?

[AITpro Admin]

Either the issue is as simple as the wrong .htaccess file type was used for your Network / Multisite subdomain site…

http://forum.ait-pro.com/forums/topic/missing-images-after-bps-pro-installed/#post-11535

…or this could have something to do with the new BPS .htaccess code that will write .htaccess code based on your WordPress version.

ie first installation of WordPress was WordPress 3.0 through 3.4.2 or WordPress 3.5+…

http://codex.wordpress.org/Multisite_Network_Administration#.htaccess_and_Mod_Rewrite

…or the other possibility is that there is some sort of issue with Domain mapping itself, but if the old htaccess file you used worked then this indicates that your WordPress installation was pre-3.5 and you are using WordPress 3.0 through 3.4.2 htaccess code successfully.

[AITpro Admin]

Nope, 2775 is pretty much the same thing as 775 permissions so that is not the problem.  Since your WordPress Filesystem API Method is direct then this is not a permissions issue.  It is going to be one of the issues stated above.

[AITpro Admin]

Click the Root Folder BulletProof Mode Deactivate button and let me know if images are displaying correctly and post that root .htaccess file code.

[Author]

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