UserPro – verify purchase file quarantined

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  • #27814

    Hi BPS,
    Third phase, I installed another plugin that required activation. I encounter message as below
    ERROR 1 :

    [wp-admin File Quarantine Logged: January 16, 2016 1:30 pm]
    Quarantined Filename: verify-purchase-83d48c4d-d937-467b-9c30-206459647fe0.json
    Quarantine Path: /home4/alexwong/public_html/
    Restore Path: /home4/alexwong/public_html/

    I restore it back, but it still came back even tho I off the ARQ. Please guide.
    Alex Wong

    AITpro Admin

    Do these steps:
    1. Turn off AutoRestore.
    2. Manually copy the verify-purchase-xxxx.json file to folder: /home4/alexwong/public_html/
    3. Re-run the Wizards again or go to the AutoRestore page and click the wp-admin Folder Backup Files button.
    3. Then do whatever UserPro requires for this UserPro purchase verification file.


    I can’t get the second step.Copy it manually and then? Where should i paste it after copy? On step 3, can specify which wizard to re-run again?

    AITpro Admin

    You need to copy the file using FTP.  The file is in the quarantine folder here: /home4/alexwong/public_html/  Copy the file using FTP to your computer.  Then copy the file to this folder:  /home4/alexwong/public_html/  The Pre-Installation and Setup Wizards must ALWAYS BOTH be run EVERY time – run the Pre-Installation Wizard first and then run the Setup Wizard.  You would not just run one or the other because they both need to be run every time.

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