Quarantine page shows “http error 500”

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    Hello. I hate bothering you guys but unfortunately something’s come up.

    I have a multisite hosted by WP Engine. Just over a week ago, all plugins stopped updating all of a sudden.

    WPE Support guys ruled out php or plugin conflict. They replaced the wp-config file with a fresh (default) one. Plugins then played nicely again. They did this before notifying me so I didn’t have time to check if AutoRestore was off.

    When I logged in, I saw in the Dash that there was a file in Quarantine. When I clicked to see it, I saw a page with “http error 500”. Likewise if I tried to access it through the BPS Pro panel.

    I compared the old and new wp-config files via SFTP. Their new file didn’t have the BPS Pro ‘ini’ code from the old file.

    I decided to add that back but first I went to turn off AutoRestore and saw that it was already off, which would explain why their new file hadn’t been quarantined.

    I uploaded my new wp-config file (with BPS Pro ‘ini’ code added back).

    I ran the Wizard. I have left AutoRestore off while troubleshooting.

    Since running the Wizard, I no longer see any Quarantine messages.

    However, I still can’t see the Quarantine page within the Dashboard. I get the “http error 500” page.

    Everything else in BPS Pro Dash seems to be functioning.

    Any help appreciated to figure out what’s happened to my Quarantine section. Thanks.


    (forgot to tick box for email replies. Doing it now!)

    AITpro Admin

    Sounds like a ModSecurity problem.  Do these steps below to delete the Quarantine database table, but unfortunately any entries on the Quarantine page will be deleted.

    Go to the BPS Pro > Tools page > DB Table Cleaner|Remover tool > select the Drop Radio button for this database table > _bpspro_arq_quarantine > click the Empty|Drop button.

    ModSecurity is a security feature that web hosts install and use.  Depending on how restrictive they choose to make ModSecurity will determine the level of issues that you will run into with WordPress, Plugins and Themes.


    Problem fixed. Thanks – you guys rock!

    I emptied _bpspro_arq_quarantine as per advice and can now see Quarantine again. I love it when there’s a simple fix 🙂

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