Hello. I hate bothering you guys but unfortunately something’s come up.
I have a multisite hosted by WP Engine. Just over a week ago, all plugins stopped updating all of a sudden.
WPE Support guys ruled out php or plugin conflict. They replaced the wp-config file with a fresh (default) one. Plugins then played nicely again. They did this before notifying me so I didn’t have time to check if AutoRestore was off.
When I logged in, I saw in the Dash that there was a file in Quarantine. When I clicked to see it, I saw a page with “http error 500”. Likewise if I tried to access it through the BPS Pro panel.
I compared the old and new wp-config files via SFTP. Their new file didn’t have the BPS Pro ‘ini’ code from the old file.
I decided to add that back but first I went to turn off AutoRestore and saw that it was already off, which would explain why their new file hadn’t been quarantined.
I uploaded my new wp-config file (with BPS Pro ‘ini’ code added back).
I ran the Wizard. I have left AutoRestore off while troubleshooting.
Since running the Wizard, I no longer see any Quarantine messages.
However, I still can’t see the Quarantine page within the Dashboard. I get the “http error 500” page.
Everything else in BPS Pro Dash seems to be functioning.
Any help appreciated to figure out what’s happened to my Quarantine section. Thanks.
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