Unable to upload a file to the WordPress Media Library

Home Forums BulletProof Security Pro Unable to upload a file to the WordPress Media Library

This topic contains 3 replies, has 2 voices, and was last updated by  AITpro Admin 3 weeks ago.

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  • Author
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  • #35829

    Joel Montgomery
    Participant

    BulletProofSecurityPro text overwrites almost everything on a page and I cann’t read the scrambled text, much less either do the process I planned to do or read the BulletProofSecurityPro information.  I was going to load up a visual to demonstrate and the scrambled text is preventing me from uploading a media file to share as a URL.  I’ll just give you the link to my Media Upload page that demonstrates the scrambled text.

    https://joel-montgomery.net/wp-admin/media-new.php

    #35830

    AITpro Admin
    Keymaster

    The link you posted is to your WordPress backend wp-admin area, which is only accessible to an Administrator that is logged into the website.  I do not understand what “scrambled text” means.  Take a screenshot of the Media Library page and then post a link to that screenshot so I can see what you are talking about.

    #35832

    Joel Montgomery
    Participant

    OK, Here’s a link to the image I referred to earlier about “scrambled text.”

    #35833

    AITpro Admin
    Keymaster

    The text that is being displayed on the Media page is from the BPS Pro Hidden Plugin Folders|Files Cron (HPF) feature on the BPS Pro > B-Core > Security Modes page.  Not sure why the text is not contained in “pre” formatted boxes.  For now you can turn off HPF on the B-Core > Security Modes page, but when you have the time you should look at what HPF detected as possibly malicious files/folders in your /plugins/ folder and either whitelist the files/folders if they are not malicious or take the necessary actions if the files/folders are malicious.  Click the HFP Read Me button for more help information about what HPF is and what to do next.

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