Security Log page does not load/display

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This topic contains 3 replies, has 2 voices, and was last updated by  AITpro Admin 11 months, 1 week ago.

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  • #33838

    bbmedia
    Participant

    Security Log page gets stuck at:
    div id=SecLogCounter
    and won’t display anymore than that.

    Running Pro 13.2. I uninstalled, re-installed and setup again. No change. Any ideas of what to look for?

    #33839

    AITpro Admin
    Keymaster

    Use FTP or your web host control panel file manager to check the size of the Security Log file:  /wp-content/bps-backup/logs/http_error_log.txt.  The normal average max size of the Security Log file is between 500KB and 1MB.  If your Security Log file is larger than 1MB you can either save a copy of it and delete it or just delete it.  If the same problem occurs again at a later time and your Security Log file is not automatically being zipped, emailed to you and replaced with a new blank Security Log file then let us know that.

    #33857

    bbmedia
    Participant

    Ok thanks. That did the trick.

    #33861

    AITpro Admin
    Keymaster

    I also wanted to mention that the Security Log file size check is automated via a standard WP Cron job.  If you are disabling standard WP Cron jobs then this problem will most likely return in the future since the BPS Security Log (and other log files) Cron job will not be allowed/able to automatically zip, email and replace your Security Log file.

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