Website migration problem – sites were not hacked

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • September 25, 2023 at 7:54 am #43165
    m. cholil hamzah
    Participant

    I experienced an incident, every three or four days my website was always hacked by someone by deleting all the files in public_html and the files in the add on domain. what I have done: install and configure BPS Pro. config file folder permissions. change user and password (web and cpanel). update core web, plugins and themes. delete plugins that are no longer supported by the wordpress version.

    September 25, 2023 at 4:40 pm #43166
    AITpro Admin
    Keymaster

    If your website was already hacked before installing BPS Pro then you will need to manually clean up the hosting account.  See this help forum topic on how to do that > https://forum.ait-pro.com/forums/topic/wordpress-hacked-wordpress-hack-cleanup-wordpress-hack-repair/

    September 25, 2023 at 9:26 pm #43167
    m. cholil hamzah
    Participant

    Thank You.
    I use the BPS Pro plugin, with the CWP hosting panel and Vesta CP, the web condition is not hacked.
    then I changed hosting provider cpanel + cloudlinux php version 8.1 instead the website was hacked several times
    So I used BPS Pro before the website was hacked and this was only one account / domain. I’ve tried changing to another hosting provider but it turns out the same.

    September 26, 2023 at 4:38 am #43170
    AITpro Admin
    Keymaster

    Hackers don’t usually delete files.  They typically add or modify files.  Maybe this is actually a problem with AutoRestore|Quarantine or a hosting account problem?  If you would like for me to check your site/hosting account then send an administrator login to the hosting account and a WordPress administrator login to the website.  Send the login information to: info@ait-pro.com. Do not post the login information in this forum.

    September 27, 2023 at 7:57 pm #43174
    m. cholil hamzah
    Participant

    Thank You. I have sent the email

    September 28, 2023 at 5:03 am #43175
    AITpro Admin
    Keymaster

    I checked your hosting account and sites and they are not hacked.  Your websites were not migrated correctly.  I fixed both of your sites. They are working normally now.

    I had to use your web host File Manager tool > rename the /plugins/bulletproof-security/ plugin folder to _bulletproof-security > login to your sites > rename the _bulletproof-security plugin folder back to bulletproof-security > activate BPS Pro > Ran the Setup Wizards.

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