This server could not verify that you are authorized to access the document requested

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  • October 14, 2015 at 12:57 pm #25751
    Paul
    Participant

    not totally sure where to post, but i kept getting wrong password, so i asked for another but now keep getting
    Unauthorized

    This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn’t understand how to supply the credentials required.
    401 code
    just wondering should i delete htaccess and try again?

    October 14, 2015 at 1:24 pm #25752
    AITpro Admin
    Keymaster

    Are you using Directory Password protection htaccess code for your wp-admin folder?  I did some Google searches and the majority of those results state that the Host added additional login protection.  So contact your Host and ask them if that is what is happening.

    October 14, 2015 at 2:37 pm #25759
    Paul
    Participant

    well it was working earlier, now it has come back, so i entered email to get new password but that is not recognised, entered user name then i get original issue. not had an issue all day until tonight

    October 14, 2015 at 2:42 pm #25760
    AITpro Admin
    Keymaster

    Ok, but you need to contact your web host about this.  This is not something that BPS does/is doing.  BPS does not have any messages like “This server could not verify that you are authorized to access the document requested” and when I do Google searches for that search term the majority of people fix the problem by contacting their web host.

    October 14, 2015 at 2:45 pm #25762
    Paul
    Participant

    how can i turn auto quarantine off incase they start changing htaccess?

    October 14, 2015 at 2:55 pm #25763
    AITpro Admin
    Keymaster

    BPS Pro > AutoRestore > ARQ Cron Check On|Off (AutoRestore On|Off): > Turn Off ARQ Cron.
    AutoRestore|Quarantine Guide:  http://forum.ait-pro.com/forums/topic/autorestore-quarantine-guide-read-me-first/

    October 14, 2015 at 2:57 pm #25764
    Paul
    Participant

    yes but i can’t log in lol

    October 14, 2015 at 3:09 pm #25765
    AITpro Admin
    Keymaster

    Ok then use BPS Pro Xternal Tools to turn Off AutoRestore.  Xternal Tools XTF Guide:  http://forum.ait-pro.com/forums/topic/xternal-tools-xtf-guide/ or you can do the old school method and rename the /bulletproof-security/ plugin folder.

    October 14, 2015 at 3:37 pm #25767
    Paul
    Participant

    Apparently Mod security on the server was conflicting with some rules on my website. Cheers for pointing me in right direction.  All sites were the same on this server

    October 14, 2015 at 4:15 pm #25769
    AITpro Admin
    Keymaster

    Yep, I should have mentioned that since in the Google search results about 20% of those search results stated that mod_security was causing the problem.

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