This server could not verify that you are authorized to access the document requested

Home Forums BulletProof Security Pro This server could not verify that you are authorized to access the document requested

This topic contains 9 replies, has 2 voices, and was last updated by  AITpro Admin 2 years, 8 months ago.

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #25751

    Paul
    Participant

    not totally sure where to post, but i kept getting wrong password, so i asked for another but now keep getting
    Unauthorized

    This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn’t understand how to supply the credentials required.
    401 code
    just wondering should i delete htaccess and try again?

    #25752

    AITpro Admin
    Keymaster

    Are you using Directory Password protection htaccess code for your wp-admin folder?  I did some Google searches and the majority of those results state that the Host added additional login protection.  So contact your Host and ask them if that is what is happening.

    #25759

    Paul
    Participant

    well it was working earlier, now it has come back, so i entered email to get new password but that is not recognised, entered user name then i get original issue. not had an issue all day until tonight

    #25760

    AITpro Admin
    Keymaster

    Ok, but you need to contact your web host about this.  This is not something that BPS does/is doing.  BPS does not have any messages like “This server could not verify that you are authorized to access the document requested” and when I do Google searches for that search term the majority of people fix the problem by contacting their web host.

    #25762

    Paul
    Participant

    how can i turn auto quarantine off incase they start changing htaccess?

    #25763

    AITpro Admin
    Keymaster

    BPS Pro > AutoRestore > ARQ Cron Check On|Off (AutoRestore On|Off): > Turn Off ARQ Cron.
    AutoRestore|Quarantine Guide:  http://forum.ait-pro.com/forums/topic/autorestore-quarantine-guide-read-me-first/

    #25764

    Paul
    Participant

    yes but i can’t log in lol

    #25765

    AITpro Admin
    Keymaster

    Ok then use BPS Pro Xternal Tools to turn Off AutoRestore.  Xternal Tools XTF Guide:  http://forum.ait-pro.com/forums/topic/xternal-tools-xtf-guide/ or you can do the old school method and rename the /bulletproof-security/ plugin folder.

    #25767

    Paul
    Participant

    Apparently Mod security on the server was conflicting with some rules on my website. Cheers for pointing me in right direction.  All sites were the same on this server

    #25769

    AITpro Admin
    Keymaster

    Yep, I should have mentioned that since in the Google search results about 20% of those search results stated that mod_security was causing the problem.

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