Unable to Register for Download

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • September 7, 2015 at 2:45 pm #24863
    Jeff C
    Participant

    Hi,

    I paid for BPS Pro, and went to http://www.ait-pro.com/wp-admin/ as directed in the Purchase Confirmation email. On that site, I clicked Register, then was directed to a page asking for my username and email, no password was requested. Did not get any email. I tried again, same result, enter username password, then no email. When I try to login with either of those usernames (using the email as password??), it says invalid password, the reset link says the WP email is disabled.

    So, I still need to register so I can go to the download page. How can I do that? Thanks.

    Jeff

    September 7, 2015 at 4:26 pm #24865
    AITpro Admin
    Keymaster

    Handled directly via email.  The WordPress automated Registration email was not sent so a password was manually created.

    September 14, 2015 at 1:06 pm #24996
    Andrew
    Participant

    Hi

    I have purchased your product but I am having the same problem as mentioned above, I tried acouple of times and the system kicked out a warning, but could not get into the download pro area.   Thanks. Topnotchnames @ gmail.com

    Andrew

    September 14, 2015 at 1:16 pm #24997
    AITpro Admin
    Keymaster

    I checked the logs and I see that you logged in, but are not entering your BPS Pro Download-Request Key.  I have manually resent your BPS Pro Download-Request Key to your PayPal email address used to purchase BPS Pro.

    September 15, 2015 at 2:50 am #25007
    Andrew
    Participant

    Got it! thanks for the help.

    Andrew

    September 29, 2015 at 9:11 am #25382
    Jason
    Participant

    Hi,

    I’m having an issue registering too as I’ve not received the confirmation email when registering? As a note the email I regisered with is the same I use for forum access. I bought the pro version using my hotmail on 29/07/2015 and you sent file direct at that point due to server going down but it’d be great to have access for updated versions.

    Thanks
    Jason

    September 29, 2015 at 9:19 am #25384
    AITpro Admin
    Keymaster

    All recent host server issues/problems were fixed by our host by Sunday 9-27-2015.  The server problems on 7-29-2015 lasted 1 day and were fixed by our host by 7-30-2015.  All WordPress automated emails are junked/spammed by Hotmail.  Check your Junk/Spam folder.  I will manually create a password for your user account and send it to you so you do not have to deal with the automated email issue/problem.

    September 29, 2015 at 12:24 pm #25388
    Jason
    Participant

    Awesome, thanks so much. And great to hear the hosting provider sorted the server for you 🙂

    Thanks again.
    Jason

    September 29, 2015 at 12:32 pm #25390
    AITpro Admin
    Keymaster

    Sure no problem.  Global host server outages can be stressful, but luckily they do not happen too often with our host and they are fixed quickly.

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