Whitelist IP of User Locked Out

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This topic contains 4 replies, has 2 voices, and was last updated by  Ryan 1 year, 3 months ago.

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  • #32760

    Ryan
    Participant

    There are two legit users on our website that are being locked out because of too many failed login attempts. The failed attempts are not by those users and are coming from other IP addresses. Is there a way to whitelist the IP address of the actual users so they can login while the problem IP addresses are still locked out? Thanks!

    #32761

    AITpro Admin
    Keymaster

    You just need to turn On BPS Pro JTC Anti-Spam|Anti-Hacker on this website and don’t need to do anything with IP addresses.  JTC blocks 100% of all spambots and hackerbots from auto-registering, auto-logins and auto-posting.

    #32762

    Ryan
    Participant

    Thanks. Are there any specific settings/options that I should enable related to this?

    #32763

    AITpro Admin
    Keymaster

    You would choose the Forms that you want JTC to protect.  Check the Login Form and Registration Form checkboxes in JTC, which will stop all spambots and hackerbots from locking User Accounts.

    #32764

    Ryan
    Participant

    Great. Thanks for the help/additional info.

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