You dont have permission to access /wp-admin/update.php on this server

[AITpro Admin]

Email Question:

Hi There,

Hope this mail finds you well.

I’m currently having a problem installing Bulletproof Pro onto the domain mentioned above. I am able to install the free version and this works fine. However when I try to install the pro version I get the following error

Forbidden

You don’t have permission to access /wp-admin/update.php on this server.
Apache Server at [website domain removed for privacy] Port 80

I have set my file permissions to 755 and to 777 and neither worked in stopping the error. I have also tested the Pro on a clean install of wordpress and it does work. Would you have any suggestions to me why it would not install on this domain.

Thank you very much
Andrew

[AITpro Admin]

755 folder permissions and 644 file permissions should be fine and you should not have to use 777 permissions.

Try this first: FTP to your website and delete the root and wp-admin .htaccess files and then try and install BPS Pro.

If you do not see the error message now/again then:
1. Activate Root and wp-admin BulletProof Modes

 

[AITpro Admin]

FTP’d to website and renamed the /plugins folder to /plugins-hold and the wp-admin login was available.  I will update the troubleshooting steps to include doing this step first.  What this does is forces a deactivation of all plugins and clears whatever error occurred that caused your wp-admin area not to be accessible/not be able to log in.  Renaming the /plugins-hold folder back to /plugins causes several plugins to remain deactivated.  Activating them one by one did not cause the issue/problem to occur again.

[Author]

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