WordPress Theme Customizer – Cannot access customize.php 500 error

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This topic contains 3 replies, has 2 voices, and was last updated by  AITpro Admin 1 year, 6 months ago.

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  • Author
    Posts
  • #31508

    Eric D.
    Participant

    Hi,

    I get HTTP ERROR 500 when I try to access /wp-admin/customize.php. I’ve tried the solution you suggested here http://forum.ait-pro.com/forums/topic/flatsome-theme-403-error/ but it won’t work.

    TIA!

    #31509

    AITpro Admin
    Keymaster

    Are you using the POST Attack Protection Bonus Custom Code here?  http://forum.ait-pro.com/forums/topic/post-request-protection-post-attack-protection-post-request-blocker/  Check your BPS Security Log for any log entries related to the WP Theme Customizer and post a log entry if you see one.

    #31510

    Eric D.
    Participant

    No, im not using any POST attack custom code, my security log doesn’t show any about customize .php though, here are some of the latest logs:

    [403 GET Request: December 3, 2016 - 9:52 am]
    Event Code: PFWR-PSBR-HPR
    Solution: http://forum.ait-pro.com/forums/topic/security-log-event-codes/
    REMOTE_ADDR: 178.137.83.79
    Host Name: 178-137-83-79-broadband.kyivstar.net
    SERVER_PROTOCOL: HTTP/1.1
    HTTP_CLIENT_IP:
    HTTP_FORWARDED:
    HTTP_X_FORWARDED_FOR:
    HTTP_X_CLUSTER_CLIENT_IP:
    REQUEST_METHOD: GET
    HTTP_REFERER:
    REQUEST_URI: /wp-content/plugins/simple-ads-manager/js/slider/tmpl.js
    QUERY_STRING:
    HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.75 Safari/537.36 OPR/36.0.2130.32
    
    [403 GET Request: December 3, 2016 - 9:52 am]
    Event Code: PFWR-PSBR-HPR
    Solution: http://forum.ait-pro.com/forums/topic/security-log-event-codes/
    REMOTE_ADDR: 178.137.83.79
    Host Name: 178-137-83-79-broadband.kyivstar.net
    SERVER_PROTOCOL: HTTP/1.1
    HTTP_CLIENT_IP:
    HTTP_FORWARDED:
    HTTP_X_FORWARDED_FOR:
    HTTP_X_CLUSTER_CLIENT_IP:
    REQUEST_METHOD: GET
    HTTP_REFERER:
    REQUEST_URI: /wp-content/plugins/formcraft/file-upload/server/php/upload.php
    QUERY_STRING:
    HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.75 Safari/537.36 OPR/36.0.2130.32
    
    [403 GET Request: December 3, 2016 - 9:52 am]
    Event Code: PFWR-PSBR-HPR
    Solution: http://forum.ait-pro.com/forums/topic/security-log-event-codes/
    REMOTE_ADDR: 178.137.83.79
    Host Name: 178-137-83-79-broadband.kyivstar.net
    SERVER_PROTOCOL: HTTP/1.1
    HTTP_CLIENT_IP:
    HTTP_FORWARDED:
    HTTP_X_FORWARDED_FOR:
    HTTP_X_CLUSTER_CLIENT_IP:
    REQUEST_METHOD: GET
    HTTP_REFERER:
    REQUEST_URI: /wp-content/plugins/revslider/temp/update_extract/revslider/db.php
    QUERY_STRING:
    HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.75 Safari/537.36 OPR/36.0.2130.32
    #31511

    AITpro Admin
    Keymaster

    The Security Log entries show a known IP address for a hackerbot probing/reconning your /plugins/ folder, which was blocked by the BPS Pro Plugin Firewall.

    I don’t think the 500 error is being caused by BPS, but do BPS Pro troubleshooting steps #1 and #2 and test the Customizer again:   http://forum.ait-pro.com/forums/topic/read-me-first-pro/#bps-pro-general-troubleshooting

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