Internet Explorer Unable to Download File

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This topic contains 8 replies, has 2 voices, and was last updated by  AITpro Admin 5 years, 9 months ago.

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  • #12596

    Roberto Gomez
    Participant

    Hi

    I have the website https://adenforecast.com/ with SSL Certified but in the Member Area I have a link without SSL because I know that IE has problem from download some pdf document from the website that have SSL.

    The link is http://adenforecast.com/files/adenfull/Newsletter/news_current.pdf

    But when the Members try download the document from this link in Internet Explorer the system show the next message Internet Explorer cannot download index.php from adenforecast.com.

    Could you help me please.
    Sorry for my bad english.

    #12602

    AITpro Admin
    Keymaster

    It looks like you have either a Membership plugin or theme site.  Is your Membership plugin or theme handling/managing file downloads?  If so, what is the name of your Membership plugin or theme?  Is another plugin or theme handling/managing file downloads?  If so, what is the name of the plugin or theme?

    Do the BPS Pro Troubleshooting steps in the link below to either confirm or dismiss BPS Pro as causing this issue/problem.  Or to isolate which BPS Pro security feature is causing this issue/problem.
    http://forum.ait-pro.com/forums/topic/read-me-first-pro/#bps-pro-general-troubleshooting

    Have you checked your BPS Pro Security Log for errors related to file downloads?  If you see errors related to file downloads in your Security Log then post ONLY Security Log entries related to file downloads – Please DO NOT post your entire Security Log.
    http://forum.ait-pro.com/video-tutorials/#security-log-firewall
    http://forum.ait-pro.com/forums/topic/security-log-http-error-log-read-me-first/

    #12605

    AITpro Admin
    Keymaster

    I just reread your Post.  Is this problem ONLY occurring with the Internet Explorer Browser?  Do the downloads work in other Browsers?  Google Chrome, Firefox, Safari, etc.?

    #12610

    Roberto Gomez
    Participant

    Yes the problem is only with IE

    #12613

    AITpro Admin
    Keymaster

    I have renamed the Title of the Topic to a more relevant Topic Title.

    Now how are downloads handled?  Are you manually putting files for download in a folder or is a plugin or theme handling this.  If you are doing this manually then you probably just need to add some .htaccess code/file in that folder that will force downloads to work in IE.  If a plugin or theme is handling this then php code would need to be added to that plugin or theme code.

    #12614

    AITpro Admin
    Keymaster

    To force a file download with .htaccess code you would use this code.

    Source:  http://wiki.dreamhost.com/Htaccess_tricks#Force_File_Download

    <FilesMatch "\.(mov|mp3|jpg|pdf)$">
    ForceType application/octet-stream
    Header set Content-Disposition attachment
    </FilesMatch>
    #12625

    Roberto Gomez
    Participant

    OK let me see.
    thks

    #12626

    Roberto Gomez
    Participant

    Hi Guys
    The fix not work.
    I put this code in default.htaccess but not work

    #12627

    AITpro Admin
    Keymaster

    This would not be a fix since the issue/problem has nothing to do with BPS Pro.

    You would probably need to create a custom solution/custom code for your particular issue/problem with IE downloads on your website.  Before I can attempt to help you for this non BPS Pro issue you will need to answer these questions below.

    Is the IE file download problem occurring on both Mac’s and PC’s.
    How are downloads handled on your website?
    How are downloads handled in the Members area on your website?
    Are you manually putting files for download in a folder or is a plugin or theme handling this?
    Please explain everything from start to finish with exact specific details of how downloads are done/processed on your website.

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