Fatal Error installing BPS Pro after using BPS free

Home Forums BulletProof Security Pro Fatal Error installing BPS Pro after using BPS free

This topic contains 30 replies, has 11 voices, and was last updated by  AITpro Admin 2 years, 4 months ago.

Viewing 15 posts - 1 through 15 (of 31 total)
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  • #115

    openlate
    Participant

    I tried BPS free and liked it and liked the options available in BPS Pro so I purchased it but I deleted BPS free and then uploaded BPS Pro and get this error:

    Plugin could not be activated because it triggered a fatal error.

    Warning: require_once(/home/xxxxx/public_html/home/wp-content/plugins/bulletproof-security/includes/class.php) [function.require-once]: failed to open stream: No such file or directory in/home/xxxxx/public_html/home/wp-content/plugins/bulletproof-security1/bulletproof-security.php on line 62
    Fatal error: require_once() [function.require]: Failed opening required '/home/xxxxx/public_html/home/wp-content/plugins/bulletproof-security/includes/class.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in/home/xxxxx/public_html/home/wp-content/plugins/bulletproof-security1/bulletproof-security.php on line 62

    I tried to delete the BPS plugin and re-install  same issue, then tried to re-install the free version and it installed and activated just fine, I then tried to delete the plugin files folder via ftp thinking maybe the WP delete function left residual files or something but I get the same result, BPS Pro will not activate but Free will.

    #117

    AITpro Admin
    Keymaster

    This is a very common problem that occurs when using the WordPress Upload Zip installer (PclZip) for first time installations of BPS Pro (or other plugins as well).

    Issue/Problem: Fatal Errors when upgrading from BPS free to BPS Pro using the WordPress Upload Zip installer (PclZip).

    Solution (short version):  Use FTP or use your Web Host Control Panel File Manager and rename the /bulletproof-security1/ (bulletproof-security2, bulletproof-security3,…) plugin folder name back to just /bulletproof-security/ (removing any numbers that have been appended to the /bulletproof-security/ plugin folder name by PclZip). Go to the WordPress Plugins page and click the Activate link under BulletProof Security Pro plugin. In some cases you may only need to refresh/reload your Browser on the WordPress Plugins page to activate the BPS Pro plugin.
    ______________________________________________

    Explanation (long version) of the cause and solution for this problem:

    Issue/Problem:  WordPress Upload Zip (PclZip) Installer Fatal Error Problem – a number is appended to the /bulletproof-security/ plugin folder name

    Fatal error: Cannot redeclare bulletproof_security_load_plugin_textdomain() in /xxxxx/wp-content/plugins/bulletproof-security1/bulletproof-security.php
    Fatal error: require_once() [function.require]: Failed opening required /xxxxx/wp-content/plugins/bulletproof-security/includes/class.php xxxxx) in /xxxxx/wp-content/plugins/bulletproof-security1/bulletproof-security.php

    Problem and Solution (long version):  If you use the WordPress Upload Zip installer (PclZip) and do not rename or delete the free BPS plugin version first before installing BPS Pro, a number (1, 2, 3, 4, etc) will be appended to the /bulletproof-security/ plugin folder name during the installation. This problem can also occur even if you have already deleted the BPS free plugin version from your website. Example plugin folder names that you may see: /bulletproof-security1/, /bulletproof-security2/ or /bulletproof-security3/, etc. If this problem does occur then use FTP or use your Web Host Control Panel File Manager and rename the /bulletproof-security1/ (bulletproof-security2, bulletproof-security3,…) plugin folder name back to just /bulletproof-security/ (removing any numbers that have been appended to the /bulletproof-security/ plugin folder name). Go to the WordPress Plugins page and click the Activate link under BulletProof Security Pro plugin. In some cases you may only need to refresh/reload your Browser on the WordPress Plugins page to activate the BPS Pro plugin.

    #119

    openlate
    Participant

    I literally figured that out 2 min. before you posted the solution! lol thanks for the help!

    #121

    AITpro Admin
    Keymaster

    Cool!  And thank you for posting this problem/issue.  It is the number 1 most common problem/issue that occurs.  So hopefully this will help other folks who encounter this problem/issue. This Forum is brand new so once it is built up with lots of Q&A it will hopefully make finding answers quick and simple.  The AITpro Blog site was a nightmare for trying to find answers – like finding a needle in a haystack.  😉  Thanks again for posting this problem/issue.

    #9833

    Inger
    Participant

    [Topic has been merged into this relevant Topic]

    Hi
    I received the following when trying to install the plugin. Plugin could not be activated because it triggered a fatal error.

    Warning: require_once(/home6/xxxxx/public_html/xxxxx/wp-content/plugins/bulletproof-security/includes/class.php) [function.require-once]: failed to open stream: No such file or directory in /home6/xxxxx/public_html/xxxxx/wp-content/plugins/bulletproof-security1/bulletproof-security.php on line 76
    Fatal error: require_once() [function.require]: Failed opening required '/home6/xxxxx/public_html/xxxxx/wp-content/plugins/bulletproof-security/includes/class.php' (include_path='.:/usr/lib64/php:/usr/lib/php') in /home6/xxxxx/public_html/xxxxx/wp-content/plugins/bulletproof-security1/bulletproof-security.php on line 76

    Any ideas?
    CheersInger

    #9836

    AITpro Admin
    Keymaster

    Your Forum Topic has been merged into this relevant topic.  FTP to your website and rename the /bulletproof-security1 folder to /bulletproof-security.  See above for the cause of this issue/problem.

    #16737

    Chris Casalena
    Participant

    [Topic has been merged into this relevant Topic]

    Just bought BP Pro and I cannot activate – here’s the error I get – how do I fix this??

    Warning: require_once(/home/xxxxx/public_html/wp-content/plugins/bulletproof-security/includes/class.php) [function.require-once]: failed to open stream: No such file or directory in /home/xxxxx/public_html/wp-content/plugins/bulletproof-security1/bulletproof-security.php on line 76
    Fatal error: require_once() [function.require]: Failed opening required '/home/xxxxx/public_html/wp-content/plugins/bulletproof-security/includes/class.php' (include_path='.:/opt/alt/php53/usr/share/pear:/opt/alt/php53/usr/share/php') in /home/xxxxx/public_html/wp-content/plugins/bulletproof-security1/bulletproof-security.php on line 76
    #16748

    AITpro Admin
    Keymaster

    @ Chris – Your Forum Topic has been merged into this relevant topic.  FTP to your website and rename the /bulletproof-security1 folder to /bulletproof-security.  See above for the cause of this issue/problem.

    #16755

    Chris Casalena
    Participant

    YES I did that without success

    #16756

    AITpro Admin
    Keymaster

    Delete the /bulletproof-security/ plugin folder and re-install BPS Pro.  If the same error occurs, FTP to your website and rename the /bulletproof-security1/ plugin folder name to /bulletproof-security/

    #16759

    Chris Casalena
    Participant

    I have tried this several times now – there is NO (1) – see this error

    Warning: require_once(/home/bergcvv/public_html/wp-content/plugins/bulletproof-security/includes/class.php) [function.require-once]: failed to open stream: No such file or directory in /home/bergcvv/public_html/wp-content/plugins/bulletproof-security.php on line 76
    Fatal error: require_once() [function.require]: Failed opening required ‘/home/bergcvv/public_html/wp-content/plugins/bulletproof-security/includes/class.php’ (include_path=’.:/opt/alt/php53/usr/share/pear:/opt/alt/php53/usr/share/php’) in /home/bergcvv/public_html/wp-content/plugins/bulletproof-security.php on line 76
    #16762

    AITpro Admin
    Keymaster

    Ok I now see a new problem.

     directory in /home/bergcvv/public_html/wp-content/plugins/bulletproof-security.php

    …should be /home/bergcvv/public_html/wp-content/plugins/bulletproof-security/bulletproof-security.php. The /bulletproof-security/ plugin folder is missing in the error path above.

    Do these steps:
    FTP to your website and check the root of your /plugins/ folder for any BPS Pro plugin files.  If you see any BPS Pro plugin files directly under the /plugins/ folder then delete them.  Make sure that you see a /bulletproof-security/ plugin folder under your /plugins/ folder.  Clear your Browser cache and any plugin cache if you are using a caching plugin.

    #16765

    Chris Casalena
    Participant

    I use cPanel – there is no Bulletproof folder – only a bulletproof-security.PHP file in my Plugin folder that I open & edit – am i at the right place?

    #16767

    AITpro Admin
    Keymaster

    Ok I am not sure how the bulletproof-security.php file got into the root /plugins/ folder, but delete it and then install the BPS Pro zip file again using the WordPress Upload Zip installer.  If the same problem occurs then send an FTP login and a WordPress Admin login directly to edward [at] ait-pro [dot] com.

    BulletProof Security Pro Installation, Activation & Setup Wizard Video Tutorial
    http://forum.ait-pro.com/video-tutorials/#setup-wizard

    #16771

    Chris Casalena
    Participant

    not happening – I’ll send you FTP details and WP admin

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