Flatsome Theme – 403 error

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This topic contains 1 reply, has 2 voices, and was last updated by  AITpro Admin 1 year, 6 months ago.

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  • #31067

    Jonee
    Participant

    Hello,

    I recently installed Flatsome theme and I get the error below when I attempt to customise the theme. Could you please help me resolve.

    [403 GET Request: 03/10/2016 - 9:04 AM]
    Event Code: WPADMIN-SBR
    HTTP_REFERER: https://my-site.com/wp-admin/admin.php?page=flatsome-panel
    REQUEST_URI: /wp-admin/customize.php?url=https://my-site.com&autofocus%5Bpanel%5D=
    QUERY_STRING:

    Thanks
    Amir

    #31071

    AITpro Admin
    Keymaster

    UPDATE: BPS Pro 13+ and BPS 2.0+ versions have a feature called: Setup Wizard AutoFix (AutoWhitelist|AutoSetup|AutoCleanup) that automatically creates plugin and theme whitelist rules and automatically sets up and cleans up caching plugins htaccess code.

    The WP Customizer customize.php file is being blocked by the BPS wp-admin htaccess file.  Do the steps below to whitelist the customize.php file:

    1. Add the customize.php skip/bypass rule below to this wp-admin Custom Code text box: CUSTOM CODE WPADMIN PLUGIN/FILE SKIP RULES
    2. Click the Save wp-admin Custom Code button.
    3. Go to the Security Modes page and Activate wp-admin Folder BulletProof Mode.

    Note:  The skip rule must be [S=2] because it will be written to your wp-admin .htaccess file above skip / bypass rule [S=1].  If you have other wp-admin skip/bypass rules already then either combine them or add this skip/bypass rule separately above the other rules and change the skip #.  Example:  If you already have skip #’s 2 and 3 then this rule would be skip rule #4.

    # Flatsome Theme WP Customizer customize.php skip/bypass rule
    RewriteCond %{REQUEST_URI} (customize\.php) [NC]
    RewriteRule . - [S=2]
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