Friday Theme Page Builder not working, page blank, no content – SMK Sidebar Generator

Home Forums BulletProof Security Pro Friday Theme Page Builder not working, page blank, no content – SMK Sidebar Generator

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  • #22324
    David Moneo Simón
    Participant

    Hi.  Excuse my english, i dont speak very well.

    I have been using BPS free for three months without any problems, but after upgrading to BPS Pro, the page builder in my theme is not working.  When i enter a page from the admin panel to edit it with page builder, i cant see anything there of my content and page builder, but the content shows in the online web.  I suppose something of BPS is blocking this in my theme, but cant imagine how to resolve this after reading some topics in this forum.

    The theme is “Friday”, and i think it uses a page builder similar to visual composer.  Dont know if theres some conflict with BPS Pro, but this problem started after installing the plugin.

    My website:  http://www.lamordidaliteraria.com

    Hope u can provide some help, cause i would like to continue using this plugin in my site.  If u need some kind of access to WordPress Admin Panel like user/password, tell me.

    #22327
    AITpro Admin
    Keymaster

    Do the BPS Pro Troubleshooting Steps here:  http://forum.ait-pro.com/forums/topic/read-me-first-pro/#bps-pro-general-troubleshooting to isolate exactly which BPS Pro security feature is causing an issue/problem or to confirm or eliminate BPS Pro as the cause of an issue/problem.

    Check your BPS Pro Security Log and post any Security Log entries that show what the issue/problem is.

    Post the results of BPS Pro Troubleshooting and any Security Log entries related to this issue/problem.

    #22445
    David Moneo Simón
    Participant

    Hi. I have done some things that appears in the bps-pro-general-troubleshooting steps, but i dont know if i did it well, or i dont understand how to resolve the problem.

    I post the security log, the only thing i see here is about the fckeditor, which i suppose is the native editor in wordpress where i can insert the text for posts and pages.  I cant see this editor when i try to edit a page, and also i cant see the metro visual builder provided with my theme “Friday”.  Theres just an empty box , and i cant write in there.  Nothing of the content appears in the page editor. Hope u can provide any solution.

    [403 GET / HEAD Request: 29 abril, 2015 - 1:35 pm]
    Event Code: BFHS - Blocked/Forbidden Hacker or Spammer
    Solution: N/A - Hacker/Spammer Blocked/Forbidden
    REMOTE_ADDR: 192.187.126.xxx
    Host Name: 192.187.126.xxx
    SERVER_PROTOCOL: HTTP/1.1
    HTTP_CLIENT_IP:
    HTTP_FORWARDED:
    HTTP_X_FORWARDED_FOR:
    HTTP_X_CLUSTER_CLIENT_IP:
    REQUEST_METHOD: GET
    HTTP_REFERER:
    REQUEST_URI: /wp-login.php
    QUERY_STRING:
    HTTP_USER_AGENT:
    
    [403 GET / HEAD Request: 1 mayo, 2015 - 7:59 pm]
    Event Code: BFHS - Blocked/Forbidden Hacker or Spammer
    Solution: N/A - Hacker/Spammer Blocked/Forbidden
    REMOTE_ADDR: 176.84.1.xxx
    Host Name: 56.Red-176-84-1.dynamicIP.rima-tde.net
    SERVER_PROTOCOL: HTTP/1.1
    HTTP_CLIENT_IP:
    HTTP_FORWARDED:
    HTTP_X_FORWARDED_FOR:
    HTTP_X_CLUSTER_CLIENT_IP:
    REQUEST_METHOD: GET
    HTTP_REFERER: http://lamordidaliteraria.com/
    REQUEST_URI: /xmlrpc.php?rsd
    QUERY_STRING:
    HTTP_USER_AGENT: Mozilla/5.0 (Windows; U; MSIE 9.0; Windows NT 9.0; en-US)
    
    [403 GET / HEAD Request: 4 mayo, 2015 - 10:00 am]
    Event Code: BFHS - Blocked/Forbidden Hacker or Spammer
    Solution: N/A - Hacker/Spammer Blocked/Forbidden
    REMOTE_ADDR: 192.187.126.xxx
    Host Name: 192.187.126.xxx
    SERVER_PROTOCOL: HTTP/1.1
    HTTP_CLIENT_IP:
    HTTP_FORWARDED:
    HTTP_X_FORWARDED_FOR:
    HTTP_X_CLUSTER_CLIENT_IP:
    REQUEST_METHOD: GET
    HTTP_REFERER:
    REQUEST_URI: /common/fckeditor/editor/
    QUERY_STRING:
    HTTP_USER_AGENT:
    
    [403 GET / HEAD Request: 4 mayo, 2015 - 10:00 am]
    Event Code: BFHS - Blocked/Forbidden Hacker or Spammer
    Solution: N/A - Hacker/Spammer Blocked/Forbidden
    REMOTE_ADDR: 192.187.126.xxx
    Host Name: 192.187.126.xxx
    SERVER_PROTOCOL: HTTP/1.1
    HTTP_CLIENT_IP:
    HTTP_FORWARDED:
    HTTP_X_FORWARDED_FOR:
    HTTP_X_CLUSTER_CLIENT_IP:
    REQUEST_METHOD: GET
    HTTP_REFERER:
    REQUEST_URI: /editor/editor/
    QUERY_STRING:
    HTTP_USER_AGENT:
    
    [403 GET / HEAD Request: 4 mayo, 2015 - 10:00 am]
    Event Code: BFHS - Blocked/Forbidden Hacker or Spammer
    Solution: N/A - Hacker/Spammer Blocked/Forbidden
    REMOTE_ADDR: 192.187.126.xxx
    Host Name: 192.187.126.xxx
    SERVER_PROTOCOL: HTTP/1.1
    HTTP_CLIENT_IP:
    HTTP_FORWARDED:
    HTTP_X_FORWARDED_FOR:
    HTTP_X_CLUSTER_CLIENT_IP:
    REQUEST_METHOD: GET
    HTTP_REFERER:
    REQUEST_URI: /admin/fckeditor/editor/
    QUERY_STRING:
    HTTP_USER_AGENT:
    
    [403 GET / HEAD Request: 4 mayo, 2015 - 10:00 am]
    Event Code: BFHS - Blocked/Forbidden Hacker or Spammer
    Solution: N/A - Hacker/Spammer Blocked/Forbidden
    REMOTE_ADDR: 192.187.126.xxx
    Host Name: 192.187.126.xxx
    SERVER_PROTOCOL: HTTP/1.1
    HTTP_CLIENT_IP:
    HTTP_FORWARDED:
    HTTP_X_FORWARDED_FOR:
    HTTP_X_CLUSTER_CLIENT_IP:
    REQUEST_METHOD: GET
    HTTP_REFERER:
    REQUEST_URI: /fckeditor/editor/
    QUERY_STRING:
    HTTP_USER_AGENT:
    
    [403 GET / HEAD Request: 4 mayo, 2015 - 10:00 am]
    Event Code: BFHS - Blocked/Forbidden Hacker or Spammer
    Solution: N/A - Hacker/Spammer Blocked/Forbidden
    REMOTE_ADDR: 192.187.126.xxx
    Host Name: 192.187.126.xxx
    SERVER_PROTOCOL: HTTP/1.1
    HTTP_CLIENT_IP:
    HTTP_FORWARDED:
    HTTP_X_FORWARDED_FOR:
    HTTP_X_CLUSTER_CLIENT_IP:
    REQUEST_METHOD: GET
    HTTP_REFERER:
    REQUEST_URI: /manage/fckeditor/editor/
    QUERY_STRING:
    HTTP_USER_AGENT:
    
    [403 GET / HEAD Request: 4 mayo, 2015 - 10:00 am]
    Event Code: BFHS - Blocked/Forbidden Hacker or Spammer
    Solution: N/A - Hacker/Spammer Blocked/Forbidden
    REMOTE_ADDR: 192.187.126.xxx
    Host Name: 192.187.126.xxx
    SERVER_PROTOCOL: HTTP/1.1
    HTTP_CLIENT_IP:
    HTTP_FORWARDED:
    HTTP_X_FORWARDED_FOR:
    HTTP_X_CLUSTER_CLIENT_IP:
    REQUEST_METHOD: GET
    HTTP_REFERER:
    REQUEST_URI: /include/fckeditor/editor/
    QUERY_STRING:
    HTTP_USER_AGENT:
    
    [403 GET / HEAD Request: 4 mayo, 2015 - 10:00 am]
    Event Code: BFHS - Blocked/Forbidden Hacker or Spammer
    Solution: N/A - Hacker/Spammer Blocked/Forbidden
    REMOTE_ADDR: 192.187.126.xxx
    Host Name: 192.187.126.xxx
    SERVER_PROTOCOL: HTTP/1.1
    HTTP_CLIENT_IP:
    HTTP_FORWARDED:
    HTTP_X_FORWARDED_FOR:
    HTTP_X_CLUSTER_CLIENT_IP:
    REQUEST_METHOD: GET
    HTTP_REFERER:
    REQUEST_URI: /js/fckeditor/editor/
    QUERY_STRING:
    HTTP_USER_AGENT:
    
    #22447
    AITpro Admin
    Keymaster

    The Security Log entries are blocked hacking attempts and do not show that anything legitimate is being blocked by BPS. Do these troubleshooting steps below and let me know if the Theme Page Builder is working correctly or not:
    http://forum.ait-pro.com/forums/topic/read-me-first-pro/#bps-pro-general-troubleshooting

    1. On the Security Modes page, click the Root Folder BulletProof Mode Deactivate button. See Custom Code Note if doing this step works.
    2. On the Security Modes page, click the wp-admin Folder BulletProof Mode Deactivate button.  See Custom Code Note if doing this step works.
    3. On the Security Modes page, click the Plugin Firewall BulletProof Mode Deactivate button.
    4. On the Security Modes page, click the UAEG BulletProof Mode Deactivate button.

    #22449
    David Moneo Simón
    Participant

    Ok, i have deactivate them all.  Page Builder not showing yet.  It is all like before deactivating the bulletproof modes.

    There are 2 alerts now:
    1) BPS Pro Alert! Your site does not appear to be protected by BulletProof Security
    2) AutoRestore|Quarantine Alert!!!   –   There is one file quarantined:  a .htaccess file in /wpadmin/.htaccess.

    #22451
    AITpro Admin
    Keymaster

    During troubleshooting you will see messages like that because you have turned off security.  Ok then what that means is that BPS Pro is not causing the problem with Page Builder.  Do these standard troubleshooting steps below.

    1. Try switching to a different Browser to see if it is a Browser problem.  ie Page Builder does not work correctly with a certain Browser like IE, Firefox, etc.  Google Chrome is probably the best Browser to use in my personal opinion.
    2. Deactivate all of your Plugins except for BPS Pro and test Page Builder.
    3. Save all of your Page Builder settings and delete and reinstall Page Builder.

    #22452
    David Moneo Simón
    Participant

    ok… should i activate bulletproof modes and restore the quarantine file before proceding with that steps?

    #22453
    AITpro Admin
    Keymaster

    Delete the wp-admin file in Quarantine and run the Wizards again to set everything up again.

    #22454
    David Moneo Simón
    Participant

    Ooook….. after a while and following your troubleshooting steps,  i have found a plugin conflict:  SMK Sidebar Generator. When deactivated, all works again fine again. I really appreciate ur quick response and nice support.  And of course, im happy to continue using BPS Pro in my site (i thought i would have to uninstall it).

    Thx for all.

    #22461
    AITpro Admin
    Keymaster

    Great!  Please contact both the Friday Theme author and the SMK Sidebar Generator plugin author and let them know about the problem that is occurring.  Thanks.

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