Random General Questions

[AITpro Admin]

BPS Pro does not have any features that automatically deletes website files.  BPS Pro has AutoRestore|Quarantine, which autorestores and quarantines files.  See the ARQ Guide here: http://forum.ait-pro.com/forums/topic/autorestore-quarantine-guide-read-me-first/  Maybe files were autorestore or quarantined?  Do you see files in Quarantine?  Did you receive an email alert about files being quarantined?  Do you see a Dashboard alert that says files were quarantined?  Do you see any Quarantine Log entries showing that these files were autorestored or quarantined?

[Chris Moon]

[Topic has been merged into this general Topic – not enough information to determine if the problem is related to or caused by BPS Pro]
I know there must be an answer for this somewhere in the forum but I simply can’t find any. My site is completely blank, no login or homepage after running the setup wizard, even when I tried to open the xternal.php but the page is also blank. I’ve tried renaming the plugins folder and have deleted the secure .htaccess file from root and wp-admin. Please list the troublshooting steps to get back in and find the fault, thanks.
regards,
Chris Moon

[AITpro Admin]

Did you see any error messages?  Did you receive any email alerts or error messages?

[Paul]

I just received an email It was after updating a plugin, Seo by Yoast i think it was?
A file has been sent to Quarantine
Total Number of Files Quarantined: 1
To view the file that was quarantined, log into your website and go to the BPS Pro Quarantine page. Click the Read Me help button on the Quarantine page for instructions on what to do next

in log
[Root File Quarantine Logged: December 2, 2015 11:26 am]
Quarantined Filename: .maintenance

Quarantine Path: /home/xxxxxx/public_html/wp-content/bps-backup/quarantine/root-files/.maintenance
Restore Path: /home/xxxxxx/public_html/.maintenance

[AITpro Admin]

Go to this folder and email this AutoRestore|Quarantine Log file:  /wp-content/bps-backup/logs/autorestore_log.txt to:  info at ait-pro dot com so I can take a look at it.

[Paul]

it just gives

[Root File Quarantine Logged: December 2, 2015 11:26 am]
Quarantined Filename: .maintenance
Quarantine Path: /home/xxxxx/public_html/wp-content/bps-backup/quarantine/root-files/.maintenance
Restore Path: /home/xxxxxx/public_html/.maintenance

i have blanked out some info with xxxxx

[AITpro Admin]

Do you see the WordPress .maintenance htaccess file in your /public_html/ folder?  If so, delete it.

[Paul]

No that is not in the /public_html/
Never seen this before, but i will update another site later and pay attention to what plugin i update and see if it happens on another site
No php warnings and nothing in error log of site for today

[AITpro Admin]

@ Paul – This step was intended for Chris Moon and not you:  “Go to this folder and email this AutoRestore|Quarantine Log file: /wp-content/bps-backup/logs/autorestore_log.txt to: info at ait-pro dot com so I can take a look at it.”

[Paul]

Yes the above is what that file has in it posted December 2, 2015 at 7:22 am

[AITpro Admin]

@ Paul – I occaisonally see this same problem on my sites.  WordPress and other plugins add the WordPress .maintenance htaccess file to the website root folder and sometimes it does not get removed like it should or a server hiccup/problem occurs.  The WordPress .maintenance htaccess file is used to put your site in Maintenance Mode temporarily while things are being updated/upgraded and then it is supposed to be deleted automatically.  You just need to make sure the .maintenance htaccess file has been deleted by checking and doing that manually if something fails to delete it automatically.

[Chris Moon]

It is a site rebuild and I’ve reinstalled the exactly same theme (Thesis) and plugins, there is are no conflicts between the installed plugins. I ran BPS Pro setup wizard and logged out, when I wanted to login again the page is blank there is no error message just a blank page, would you please point me to the thread for troubleshooting BPS Pro and WP’s white wall of death I couldn’t find it, but I’m sure I’ve seen something about it before. Thanks.

[AITpro Admin]

@ Chris Moon – Go to this folder and email this AutoRestore|Quarantine Log file:  /wp-content/bps-backup/logs/autorestore_log.txt to:  info at ait-pro dot com so I can take a look at it.

[Paul]

OK, it’s not in there(root directory) and site is working so i guess i can just delete from quarantine

[AITpro Admin]

@ Paul – Correct since AutoRestore|Quarantine already “fixed” the problem by quarantining the .maintenance htaccess file that should have been deleted, but due to some failure on your server or with a plugin it was not.

[Author]

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