BulletProof Security Forum

[Topic was merged to this Topic]  Note: This was not the intended Topic that this Topic was supposed to merged into.  We will manually move it to the correct Topic at a later time.

Hello,

I’m having some strange intermittent 500 internal server errors on a few of my sites that I have just recently uninstalled the bullet proof pro plugin on.

My sites have worked flawlessly for months and all have the most recent versions of all plugins and WordPress, but after uninstalling I’m getting lots of 500 internal server errors in the back end of WordPress and intermittent ones on the fron end too.

After installing the BPSP plugin I encountered too many front end issues with gravity forms – image galleries – revolution sliders etc to make it a viable security option. I have gone through the entire debugging process and  have added a large array of js files to the plugin firewall whitelist however the front end just becomes too glitchy and unstable.

Don’t get me wrong as I love this plugin but the sites I’m using them on do have a lot of plugins (15+) running and the issues are very time consuming to debug which is why I just chose to uninstall the plugin but after doing so I’ve just been met with a barrage of intermittent 500 internal server errors.

My question is; have you encountered these increase 500 server errors before after uninstalling before and is there a solution? I have gone through FTP and deleted all traced of BPSP after uninstalling via WordPress and have deleted all caches etc. I have even uninstalled Wp Super cache, reinstalled again but issue persists. I have installed WP Fastest cache now but I’m just getting the same issues and all issues have begun since uninstalling BPSP.

Here are some of the server error logs, (the site has never had any memory errors before):

[error] [client 222.127.142.244] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home7/develcom/public_html/index.php
[error] [client 222.127.142.244] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home7/develcom/public_html/index.php
[error] [client 38.111.147.83] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home7/develcom/public_html/index.php
[error] [client 38.111.147.83] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home7/develcom/public_html/index.php
[error] [client 203.215.142.121] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home7/develcom/public_html/index.php, referer: http://www.devel.com.au/custom-home-builders/
[error] [client 203.215.142.121] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home7/develcom/public_html/wp-content/plugins/justified-image-grid/timthumb.php, referer: http://www.devel.com.au/custom-home-builders/

Any Help Greatly Appreciated & Thanks in Advance

Hello,

Thanks for the fast response.

Yes I downloaded my root htaccess via FTP and found some remnant BPSP define ini rules remaining and deleted them.

/** BEGIN BPS Pro ini_set Settings **/
@error_reporting(E_ALL|E_STRICT);
@ini_set('log_errors','On');
etc etc

I also found 2 lines of remaining WP super cache a code in the wp-config.php file as suggested.

define( 'WPCACHEHOME', '/hom***/dev***/public_html/wp-content/plugins/wp-super-cache/' ); 
//Added by WP-Cache Manager
define('WP_CACHE', true); //Added by WP-Cache Manager

Hopefully this will make a difference in the backend stability. I’ll let you know shortly. Thanks Again..

[Topic merged into this general relevant Topic]

Hi,

i have a big problem and really don’t know why this happened. After Login to wp-admin page i can’t see any Tabs in BPS Pro – the whole text line by line on one page. The BPS entries in the wp-toolbar don´t show the icons – some plugin icons are missing too. I searched the forum for help but nothing helped. Many scripts on home shows the 500 Internal Server Error and i don´t know how to fix it. Can you help? I need really support for that problem.

Thanks a lot
nukleuz

All was fine at lunch today.  The last thing i did was a whitelist line in the firewall plugin some custom code to speed up. There was nothing installed like plugins etc. no update either. I thought that the hyper-cache plugin is the prob but i deactivated it – the error is still there… so i read a lot about wrong htaccess code in custom code but the code was in other systems too, so…

I will do the troubleshooting steps and give an answer.

THX, nukleuz

I did:
Step 2 -> nothing
Step 3 -> nothing
Step 4 -> optical everything is fine – technical too! No errors.

What can i do to let it run without errors?
THX!!!
PS: The firewall plugin was deactivated before i did step 2 ! If i enable it (FW) the error is there again…

whitelist:

/2-click-socialmedia-buttons/js/social_bookmarks-min.js, /subscribe2/extension/readygraph/assets/js/my-script.js, /all-in-one-seo-pack/quickedit_functions.js, /contact-form-7/includes/js/jquery.form.min.js, /contact-form-7/includes/js/scripts.js, /simple-lightbox/template-tags/item/tag.item.js

and additional whitelist:

server01.monitor.xxx.de, server02.monitor.xxx.de, 80.237.136.x, 80.237.136.x, 66.249.93.xxx

Mhhh 😉 every rule with “Allow from” – everyone who can read … )

I will try…. It seems to work now.
1. save new whitelist rules -> activate FW-Plugin (all fine)
2. Click the Root Folder BulletProof Mode Activate button.
3. Click the wp-admin Folder BulletProof Mode Activate button.

NO ERRORS! THX man – best support ever! 😉

A last question (a bit off topic): Why do i have no problems with the additional rules in the past? And do i have to clean the hyper cache after i save some changes in BPS-Pro?