Website not loading after WordPress upgrade or Theme upgrade – 500 error – files quarantined

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  • #38202
    AITpro Admin
    Keymaster

    Alex – Our servers are actually better than they ever have been.  We migrated to a new upgraded hosting account a few months ago.  Usually the problem is on your server’s end or the WordPress API server’s end when WP upgrades fail.

    #38210
    ALEX KIBET MUHINDI
    Participant

    Hi,

    I have sent all my credential on my email

    Please check on this.I think your servers have been unstable of late

    #39753
    The Eldest Geek
    Participant

    [Forum Reply has been moved to this relevant Topic]

    EMERGENCY!!!! bps seems to have nuked many of my websites!

    I now get critical errors and when I turn on WP-DEBUG i have these errors:

    <b>Warning</b>: require(/var/www/clients/client0/web8/web/wp-includes/block-supports/align.php): failed to open stream: No such file or directory in <b>/var/www/clients/client0/web8/web/wp-settings.php</b> on line <b>296</b>
    
    <b>Fatal error</b>: require(): Failed opening required '/var/www/clients/client0/web8/web/wp-includes/block-supports/align.php' (include_path='.:/usr/share/pear:/usr/share/php') in <b>/var/www/clients/client0/web8/web/wp-settings.php</b> on line <b>296</b>

    now when I goo and look block-supports folder is empty – and the quarantine folder has a block-supports folder with the missing files!  must have been a wordpress upgrade!

    but MANY of my sites are down – how can I manually undo the damage???

    cdb.

    #39755
    AITpro Admin
    Keymaster
Viewing 4 posts - 46 through 49 (of 49 total)
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