AutoRestore|Quarantine Guide

[AITpro Admin]

You can safely manually delete all folders under the /wp-content/bps-backup/quarantine folder (root-files, wp-content, etc). AutoRestore|Quarantine will automatically create new folders (root-files, wp-content, etc) if/when another file is quarantined in the future.

Firstly, Happy New Year to you and I hope it’s a good one.

I purchased the Pro version of a theme but could not load the zip file which was 12mb, more than the site setup. I decided to FTP the folder contents then copied them to the Themes folder, but forgot to turn ARQ off, so they ended up being quarantined.

No matter what I did they got consistently quarantined, so I deleted the theme folder, but the quarantine page now shows 115195 files, takes forever to load and times out when I try to delete the files.

The bps-backup/quarantine/wp-content/themes is where I believe the quarantined files should live, but there is nothing there for the theme I uploaded (customizr-pro). I assume the list of files must be in a table somewhere.

I would like to back out of the “mess” and clear the quarantine list and count but I’m not sure how to do that.

Then to re-copy the theme into place with ARQ turned off and run the Setup Wizard, which I assume is the simplest way of ensuring the correct folders are setup.

Thanks for any help you can give.

[Tony Payne]

Thanks very much.

[Casey Lee]

Hi, I have gotten the same quarantine alert every 10-20 minutes for the past few days. I have BPS Pro. Please help.

[BPS Pro 16.2: wp-content File AutoRestore Logged: January 12, 2022 2:40 pm]
Quarantined Filename: 5c1a1c93c9c9b6596f79770efae6af8e-mc.log
Quarantine Path: /home/customer/www/rootedheartscounseling.com/public_html/wp-content/bps-backup/quarantine/wp-content/mc_data/5c1a1c93c9c9b6596f79770efae6af8e-mc.log
Restore Path: /home/customer/www/rootedheartscounseling.com/public_html/wp-content/mc_data/5c1a1c93c9c9b6596f79770efae6af8e-mc.log

[AITpro Admin]

@ Casey Lee – Click the link below for steps to create a wp-content folder exclude rule for the /mc_data/ folder using the Exclude Folders|Files Form at the top of the Quarantine page.

http://forum.ait-pro.com/forums/topic/autorestore-quarantine-guide-read-me-first/#autorestore-exclude-rules

[AITpro Admin]

@ Casey Lee – Do these steps instead.  Restore all the mc_data files in Quarantine.  Go to the Setup Wizard page.  Run the Pre-Installation Wizard and Setup Wizard.  An mc_data folder exclude rule will be created by running the Setup Wizard.

[Casey Lee]

Thanks. I restored all the mc_data files and also created a wp-content folder exclude rule for /mc_data

Seems like working so far. Do I till need to do the setup wizard? Would all the other wp-content folder exclude rules I have already entered be deleted if I do the setup wizard?

[AITpro Admin]

@ Casey Lee – There are several known folders that are automatically excluded by running the Setup Wizard, but since you have already created a wp-content folder exclude rule for the mc_data folder then you don’t need to run the Setup Wizard. The Setup Wizard does not remove or change any existing saved option settings.

[Casey Lee]

Ok, thank so much!

[Casey Lee]

I’m getting a repeat of autorestore/quarantine of these files repeatedly. What should I do?

https://www.rootedheartscounseling.com/

File: /home/customer/www/rootedheartscounseling.com/public_html/wp-config.php — Quarantine Time: 2022-01-19 14:52:10
File: /home/customer/www/rootedheartscounseling.com/public_html/.htaccess — Quarantine Time: 2022-01-19 14:52:10
File: /home/customer/www/rootedheartscounseling.com/public_html/bv_connector_43d32527e1bbd2a3aef9d55b40c27f28.php — Quarantine Time: 2022-01-07 05:55:15
File: /home/customer/www/rootedheartscounseling.com/public_html/malcare-waf.php —

[AITpro Admin]

@ Casey Lee – Most likely these files are being quarantined due to a technical issue, but send me a WordPress Administrator login to this site. So that I can check to make sure the files are not being maliciously tampered with. Send the login to: info at ait-pro dot com.

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