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Tagged: AutoRestore, Quarantine, update, upgrade
- This topic has 85 replies, 21 voices, and was last updated 1 year, 2 months ago by
AITpro Admin.
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AITpro Admin
KeymasterYou can safely manually delete all folders under the /wp-content/bps-backup/quarantine folder (root-files, wp-content, etc). AutoRestore|Quarantine will automatically create new folders (root-files, wp-content, etc) if/when another file is quarantined in the future.
Firstly, Happy New Year to you and I hope it’s a good one.
I purchased the Pro version of a theme but could not load the zip file which was 12mb, more than the site setup. I decided to FTP the folder contents then copied them to the Themes folder, but forgot to turn ARQ off, so they ended up being quarantined.
No matter what I did they got consistently quarantined, so I deleted the theme folder, but the quarantine page now shows 115195 files, takes forever to load and times out when I try to delete the files.
The bps-backup/quarantine/wp-content/themes is where I believe the quarantined files should live, but there is nothing there for the theme I uploaded (customizr-pro). I assume the list of files must be in a table somewhere.
I would like to back out of the “mess” and clear the quarantine list and count but I’m not sure how to do that.
Then to re-copy the theme into place with ARQ turned off and run the Setup Wizard, which I assume is the simplest way of ensuring the correct folders are setup.
Thanks for any help you can give.
Tony Payne
ParticipantThanks very much.
Casey Lee
ParticipantHi, I have gotten the same quarantine alert every 10-20 minutes for the past few days. I have BPS Pro. Please help.
[BPS Pro 16.2: wp-content File AutoRestore Logged: January 12, 2022 2:40 pm]
Quarantined Filename: 5c1a1c93c9c9b6596f79770efae6af8e-mc.log
Quarantine Path: /home/customer/www/rootedheartscounseling.com/public_html/wp-content/bps-backup/quarantine/wp-content/mc_data/5c1a1c93c9c9b6596f79770efae6af8e-mc.log
Restore Path: /home/customer/www/rootedheartscounseling.com/public_html/wp-content/mc_data/5c1a1c93c9c9b6596f79770efae6af8e-mc.logAITpro Admin
Keymaster@ Casey Lee – Click the link below for steps to create a wp-content folder exclude rule for the /mc_data/ folder using the Exclude Folders|Files Form at the top of the Quarantine page.
AITpro Admin
Keymaster@ Casey Lee – Do these steps instead. Restore all the mc_data files in Quarantine. Go to the Setup Wizard page. Run the Pre-Installation Wizard and Setup Wizard. An mc_data folder exclude rule will be created by running the Setup Wizard.
Casey Lee
ParticipantThanks. I restored all the mc_data files and also created a wp-content folder exclude rule for /mc_data
Seems like working so far. Do I till need to do the setup wizard? Would all the other wp-content folder exclude rules I have already entered be deleted if I do the setup wizard?
AITpro Admin
Keymaster@ Casey Lee – There are several known folders that are automatically excluded by running the Setup Wizard, but since you have already created a wp-content folder exclude rule for the mc_data folder then you don’t need to run the Setup Wizard. The Setup Wizard does not remove or change any existing saved option settings.
Casey Lee
ParticipantOk, thank so much!
Casey Lee
ParticipantI’m getting a repeat of autorestore/quarantine of these files repeatedly. What should I do?
https://www.rootedheartscounseling.com/
File: /home/customer/www/rootedheartscounseling.com/public_html/wp-config.php — Quarantine Time: 2022-01-19 14:52:10
File: /home/customer/www/rootedheartscounseling.com/public_html/.htaccess — Quarantine Time: 2022-01-19 14:52:10
File: /home/customer/www/rootedheartscounseling.com/public_html/bv_connector_43d32527e1bbd2a3aef9d55b40c27f28.php — Quarantine Time: 2022-01-07 05:55:15
File: /home/customer/www/rootedheartscounseling.com/public_html/malcare-waf.php —AITpro Admin
Keymaster@ Casey Lee – Most likely these files are being quarantined due to a technical issue, but send me a WordPress Administrator login to this site. So that I can check to make sure the files are not being maliciously tampered with. Send the login to: info at ait-pro dot com.
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