AutoRestore|Quarantine Guide

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  • #3307
    AITpro Admin
    Keymaster

    AutoRestore|Quarantine (ARQ IDPS) General Help Info
    ARQ Intrusion Detection and Prevention System (ARQ IDPS) is a real-time file monitor/scanner on steroids that monitors all of your website files for any changes or modifications on an ongoing basis and will automatically autorestore and/or quarantine website files if any file changes or modifications are found that do not match your backed up files.  When a file has been autorestored by the ARQ Cron, a copy of that modified file (before it was autorestored) is sent to Quarantine. If a legitimate file is accidentally quarantined you can easily restore that file using the Quarantine Restore File Option. Or in other words, using the Quarantine Restore File Option is an Undo.

    ARQ IDPS uses a much more effective and reliable method of checking and monitoring website files instead of scanning file contents for malicious code. Hacker files that do not contain any malicious code will never be detected by any/all scanners, but will be detected by ARQ IDPS. ARQ IDPS quarantines all hacker files whether or not they contain malicious code.

    If a file is autorestored and/or quarantined on your website you are immediately sent an email that a file has been autorestored and/or quarantined on your website. If this scenario does occur on your website (if the file is NOT a legitimate website file that was accidentally sent to Quarantine) you should change your FTP password and your WordPress Login password as soon as possible.  While you are in the process of changing your passwords AutoRestore|Quarantine will continue to protect your website and autorestore and/or quarantine any files that are being modified or uploaded to your website while you are changing your passwords.  After changing your FTP and WordPress Login passwords you should also change your WordPress database password for good measure.
    You can exclude folders and files from being checked by ARQ on the Quarantine page or on the AutoRestore > Add|Exclude Other Folders & Files page.  An additional wp-content folder exclude tool is located here > AutoRestore > Exclude wp-content Folders.  You can add additional folders and files that you want AutoRestore to monitor and protect using the AutoRestore > Add|Exclude Other Folders & Files > Add Folders & Files form.

    The Question Mark help buttons throughout BulletProof Security Pro contain extensive and detailed help information.

    WordPress Automatic Updates & AutoRestore
    AutoRestore works seamlessly with WordPress Automatic Updates and will automatically turn itself Off, backup updated WP Core files and turn itself back On when WordPress installs an automatic update on your website. ONLY WordPress Core files that have been installed during the WordPress Automatic Update are backed up to ARQ backup automatically. AutoRestore logs WordPress Automatic Updates in the BPS Pro Security Log. You can check your BPS Pro Security Log file to see when the WordPress Automatic Update occurred, which files were updated by WordPress and which WP Core files were automatically backed up to ARQ backup.

    Remote Management Plugins & AutoRestore
    AutoRestore works seamlessly with all remote management plugins: ManageWP, MainWP, InfiniteWP, etc.

    AutoRestore|Quarantine Manual File Editing/Uploading Procedural Steps
    AutoRestore|Quarantine (ARQ IDPS) is a real-time file monitor/scanner on steroids that monitors all of your website files for any changes. All WP Core, Plugin & Theme Shiny, Manual, Bulk & Automatic Updates & Installations done from your WP Dashboard are completely automated by AutoRestore Automation (all files are automatically backed up to AutoRestore backup).  When manually uploading or modifying files or folders with FTP or your web host control panel File Manager use these simple procedural steps to avoid having those files autorestored and/or quarantined. If files are sent to Quarantine then use the Restore File option in Quarantine to restore those files. ARQ is amazing, but it cannot tell who you are if you are manually modifying or uploading files or folders outside of your WordPress Dashboard – that is not possible.

    1. Turn AutoRestore Off on the AutoRestore page.
    Note: Alternative method to Turn AutoRestore Off: Go to the WordPress Plugins page > click the Must-Use link at the top of the page > click the BPS Pro MU Tools Turn Off AutoRestore link
    2. Manually upload files or manually modify/edit files or folders.
    3. Click the appropriate AutoRestore Backup Files button: Root Files, wp-admin Files, wp-includes Files or wp-content Files Backup Files button or run the Setup Wizards.
    4. Turn AutoRestore back On.

    BPS Pro Video Tutorials Link: https://forum.ait-pro.com/video-tutorials/

    AutoRestore (ARQ IDPS) Automation
    Important Note: In order for AutoRestore Automation to work, the BPS Pro plugin must be activated and AutoRestore must be turned On

    WP Core, Plugin & Theme Shiny, Manual, Bulk & Automatic Updates & Installations
    All WP Core, Plugin & Theme Shiny, Manual, Bulk & Automatic Updates & Installations are completely automated by AutoRestore Automation.

    Manually Performing AutoRestore File Backups – AutoRestore Backup Files Buttons

    Note: Running the BPS Pro Setup Wizard backs up all of your website files.  You can re-run the Setup Wizard at any time.  

    There are 4 separate AutoRestore Backup Files buttons:  Root Files, wp-admin Files, wp-includes Files and wp-content Files.  When manually using AutoRestore you will click individual Backup Files buttons or all 4 Backup Files buttons on the AutoRestore page to make backup copies of all of your actual website files.  Your files in AutoRestore backup match your actual website files identically when your perform file backups.

    Quarantine Help Information (Question Mark help button)

    Forum Help Links:
    Quarantine Sort|Search & Troubleshooting
    Xternal Tools (XTF) Guide

    Quarantine General Concept
    The Quarantine folder is located in an isolated .htaccess protected directory that cannot be accessed by anyone other than you. When a file has been autorestored by the ARQ Cron, a copy of that modified file that was autorestored is sent to Quarantine before it was autorestored. This allows you to restore the modified file that is in quarantine and overwrite the autorestored file. Or in other words restoring a file from Quarantine is an Undo.

    A file has been sent to Quarantine:
    If you received a BPS Pro Quarantine email Alert and have confirmed that a hacker’s file was quarantined then you need to change all of your passwords as quickly as possible. See the help section below: Steps To Take When a Hacker’s File Has Been Quarantined. If you do not know whether or not a file in Quarantine is a hacker file or not then select the Quarantine View File Checkbox Form option for that file and click the Submit button. Copy the contents of the file you are viewing into an email and send it to info@ait-pro.com with “Quarantine Help – is this hacker code?” in the Subject line of the email.

    Important Note:
    If you use a Select All checkbox for any table column (either Restore File or Delete File) then all files in Quarantine will use that Select All checkbox setting. If you want to restore and delete files at the same time DO NOT use the Select All checkbox for either of the table columns and instead check individual checkboxes. Example scenario: you have 1 file in Quarantine that you want to restore and you want to delete all the other files in Quarantine. The best way to do this would be to restore the file you want to restore first and then after that file is restored you can click the Select All checkbox for the Delete Files table column. You can of course restore and delete files at the same time as long as a Select All checkbox is not checked for either table column.

    Steps To Take When a Hacker’s File Has Been Quarantined:
    Change your WordPress password first, next change your FTP password, next change your WordPress Database password. To change your WordPress database password you will need to change the DB password in 2 places: your web host control panel using phpMyAdmin and also in your wp-config.php file. For good measure it is also recommended that you change your web host control panel login password.

    NOTES: If a new file is uploaded to your website and a copy of that uploaded file does not exist in backup then that file is sent to Quarantine. If there are no files in Quarantine the Quarantine Checkbox Form will display an empty table with this displayed message – No Files in Quarantine. If there are files in Quarantine the Quarantine Checkbox Form will display the file name, the time the file was quarantined, the source path where the file was quarantined from and Checkbox Form options: 1. View File, 2. Restore File or 3. Delete File. The Restore File option allows you to quickly and easily restore a file if it needs to be restored. Restore File and Delete File have Select All Checkboxes located above the Restore File and Delete File Column text.

    NOTE: The Quarantine Log logs the specific details about the action that was taken when a file is sent to Quarantine. View the Quarantine Log Question Mark button for specific details about the Quarantine Log.

    NOTE: It is recommended that you first use the View File Checkbox Form option before choosing to restore or delete a file in Quarantine.

    Quarantine Sort|Search and Troubleshooting:
    See the Forum Help Links at the top of this Question Mark help window for examples of how to use the Sort|Search feature:

    The Quarantine Sort|Search feature allows you to sort files by plugin folder name or theme folder name or other folder name and either restore or delete all of these files. If the total number of files in Quarantine exceeds 200, an error message will be displayed with a link to forum help information. If 200 files have been sent to Quarantine this usually means that an error or problem occurred and excessive files have been quarantined. Try restoring all files in Quarantine first. If all files cannot be restored at the same time, click the Quarantine Sort|Search and Troubleshooting link at the top of this Question Mark help window for step by step instructions on how to fix this using the Quarantine Sort|Search feature or BPS Pro Xternal Tools (XTF) Form or manually copying folders and files from the Quarantine folder back to where the folders and files were quarantined from.

    View File Option:
    Selecting the View File Checkbox Form option will display the contents of the quarantined file that you have selected to view.

    Restore File Option:
    Selecting the Restore File Checkbox Form option does 3 things: 1. Copies the quarantined file to the autorestore backup folder and overwrites the backed up copy of the file. 2. Moves the file out of quarantine to the original source path where the file was quarantined from and overwrites the file that was autorestored. 3. Deletes the database entry for the quarantined file.

    NOTE: If you create a new folder with new files or upload a new folder with files in it to your website then using the Restore File option will NOT create that new folder in your autorestore backup folder for security reasons. You can restore the file, but the file or files in that new folder will continue to be quarantined because they will be seen as illegitimate website files based on the fact that the folder name does not exist in autorestore backup. To correct this issue turn Off the ARQ Cron, add your new folder and upload your new files and then click the appropriate Backup Files button on the AutoRestore|Quarantine Settings page if this new folder and files are WordPress files. Or if this new folder and files are non-WordPress files then use Add Folders & Files form on the AutoRestore Add|Exclude Files page to add this new folder and files to backup, then turn the ARQ Cron back On.

    Delete File Option:
    Selecting the Delete File Checkbox Form option does 2 things: 1. Deletes the file permanently from the Quarantine folder. 2. Deletes the database entry for the quarantined file.

    Exclude Folders|Files from being checked by AutoRestore
    You can exclude folders and files from being checked by AutoRestore and quarantined using this tool. This tool and other folder and file tools are available on the AutoRestore Add|Exclude Other Folders & Files tab page. You can remove folder and file exclusions on the AutoRestore Add|Exclude Other Folders & Files tab page. You cannot exclude folders or files that you have added using the AutoRestore Add Folders & Files tool. Added folders and files is an independent AutoRestore feature. See the AutoRestore Add|Exclude Other Folders & Files Question Mark help button for more information.

    Important Notes:
    1. This tool is for excluding folder and files that you do not want AutoRestore to check permanently. If you were manually editing or uploading a file and it was quarantined then just restore the file in Quarantine instead of excluding the file. Example: If you were manually editing a theme file and this is a rare event then just restore the theme file. If you will be working on the theme file on an ongoing basis then exclude the theme file. The same logic applies to folders. If you are going to be working on files in a particular folder on an ongoing basis then exclude the folder, otherwise just restore any files that were quarantined if this is not going to be a regular ongoing event.

    2. Files MUST be restored from Quarantine FIRST before excluding folders or files.

    3. If you are excluding a wp-content root folder it is better to use the AutoRestore Exclude wp-content Folders tool. Example wp-content root folder: /wp-content/some-folder. The AutoRestore Exclude wp-content Folders tool is located on the BPS Pro AutoRestore page.

    Exclude Folders|Files Options & Examples

    Exclude An Individual File option
    Select the Exclude An Individual File option to exclude individual files from being checked by AutoRestore. Example Use: Your host server updates a default server php error log file called: error_log and the error_log file is being repeatedly quarantined. /wp-content/error_log. Because the error_log log file is being updated regularly the ARQ Cron will autorestore and quarantine that log file each time the file changes. To exclude that log file from being checked by the ARQ Cron you would select the Exclude An Individual File option and enter the path to the file that you want excluded in the Enter a folder or file path to exclude text box and click the Exclude Folder|File button.

    Exclude A Specific Folder option – creates exclude rules for all files in a specific folder
    Excluding a specific folder can be used for excluding all files in a specific folder ONLY – no files in any subfolders of that specific folder will be excluded from being checked by AutoRestore. Example: You have a subfolder named /wp-content/example-folder/example-subfolder and you want to exclude all files in the /example-subfolder folder from being checked by the ARQ Cron. You would select the Exclude A Specific Folder option and enter this path in the Enter an Exclude Folder or File Path text box – /xxxxx/xxxxx/wp-content/example-folder/example-subfolder. By excluding only the specific /example-subfolder folder ONLY files in that folder will be excluded from being checked by the ARQ Cron. Any files in the parent folder /xxxxx/xxxxx/wp-content/example-folder will NOT be excluded from being checked by the ARQ Cron.

    Exclude Top Level Folder option – creates exclude rules for all files in all folders (top level and subfolders)
    Excluding a Top Level Folder means that all files in the folder that you exclude and all files in the subfolders of that folder will be excluded from being checked by the ARQ Cron. Typically you should only need to exclude individual files that are repeatedly quarantined by the ARQ Cron, but if you are modifying several files in a folder then you could use this option to exclude the entire folder while you are modifying files in that folder and then use the AutoRestore Remove Excluded Folders|Files Search tool to remove the files from being excluded by the ARQ Cron check. Example: You are modifying several of your Theme files. You have a Top Level Theme Folder named /xxxxx/xxxxx/wp-content/themes/my-theme and you want to exclude all subfolders and files from being checked by the ARQ Cron while you are modifying your Theme files. You would select the Exclude Top Level Folder option and then enter the folder path to this folder /xxxxx/xxxxx/wp-content/themes/my-theme in the Enter an Exclude Folder or File Path text box and click the Exclude Folder|File button. After you are done modifying your Theme files you would FIRST backup your files by going to the AutoRestore|Quarantine Settings page and clicking the Backup Files button for the wp-content folder and then use the AutoRestore Remove Excluded Folders|Files Search tool to find and remove these files from being excluded from the ARQ Cron check.

    AutoRestore|Quarantine Troubleshooting Steps and Solutions (some of these issues/problems are obsolete, but will remain for folks using older versions of BPS Pro)

    Issue|Problem:  Excessive files Sent to Quarantine Due to Some Error or Problem

    Solution 1: Click the link below for steps to fix the problem
    https://forum.ait-pro.com/forums/topic/website-not-loading-after-wordpress-upgrade-or-theme-upgrade-500-error-files-quarantined/.

    Solution 2: Quarantine Sort|Search Feature:
    The Quarantine Sort|Search feature allows you to sort files by plugin folder name or theme folder name or other folder name and either restore or delete all of these files. If the total number of files in Quarantine exceeds 200, an error message will be displayed with a link to this forum help information. The reason this new Sort|Search feature is necessary is that when trying to restore or delete an extremely large number of files from Quarantine all at the same time (all plugin files/all theme files/WordPress Core files) the restore or delete may or may not complete successfully. What will ALWAYS complete successfully every time is using the Sort|Search feature to restore or delete files by folder name.

    How to Use Quarantine Sort|Search to Restore Files in Quarantine by plugin folder name. For this example I will using these example plugin folder names: pluginA, pluginB and pluginC. All plugin files for pluginA, pluginB and pluginC have been sent to Quarantine.  Plugin folder names/paths are displayed under the Quarantine “Source Path – File was Quarantined from this location” table column.  Example Plugin path/folder name:  /xxxx/xxxx/wp-content/plugins/pluginA/example-plugin-filename.php.  Example Theme path/folder name:  /xxxx/xxxx/wp-content/themes/themeA/example-theme-filename.php

    Issue|Problem|Cause|Symptoms:  
    • May or may not be related to or caused by BPS.
    • Unable to log into the WP Dashboard/wp-admin area, but website is displaying correctly – not blank or white.
    • Unable to log back into the website or the website is displaying blank after restoring files from Quarantine. Some plugins and themes are designed in a way that if dependent files are missing (files sent to Quarantine) for that plugin or theme then your website will crash. This is a fairly rare issue/problem.

    Solution:
    1.  The first thing to try is to FTP to your website and rename the /wp-content/plugins folder to /_plugins and log back into your WP Dashboard if you can at this point and go to the WordPress Plugins page which will deactivate all plugins.
    2.  Then using FTP rename the /_plugins folder back to /plugins.
    3.  Activate the BPS Pro plugin.  Activate all plugins again one by one and test that everything is ok by clicking on the Plugins Menu Link after activating each plugin.  If after activating a particular plugin causes the same issue/problem then FTP to your /plugins folder and delete that plugins folder.  You will need to reinstall that plugin again.  Doing a reinstall of a plugin should keep all of your database settings for that plugin and only new plugin files will be installed in the /plugins folder for that particular plugin.

    Issue|Problem|Cause|Symptoms:
    • Specific Plugin, Theme or other files are being quarantined repeatedly.

    Solution:
    If Plugin, Theme or other files are being quarantined repeatedly then you can exclude folders and/or files at the top of the Quarantine page > using the Exclude Folders|Files from being checked by AutoRestore form. You can also use the AutoRestore folder and file excluding tools found on these AutoRestore pages:  Exclude wp-content Folders and Add|Exclude Other Folders & Files pages.  Plugin and Theme Temp or Cache files should be excluded from being checked by ARQ.  Backup files (created by a Backup Plugin) should be excluded from being checked by ARQ.

    Issue|Problem:
    • Website is displaying blank after upgrading/updating WordPress, a WordPress Automatic update occurred or unable to log into WordPress.

    Click this link for the steps to fix the problem > https://forum.ait-pro.com/forums/topic/website-not-loading-after-wordpress-upgrade-or-theme-upgrade-500-error-files-quarantined/.

    Issue|Problem:
    • Files in a wp-content folder are being quarantined. For this example I will use the /wp-content/managewp/ wp-content folder.

    Solution:
    Note: This example is using the managewp folder for this example. If files are being quarantined from a different folder then use that folder path/name for your exclude rule.

    1. Copy the path to the folder displayed in Quarantine. Example file path: /xxxxx/public_html/wp-content/managewp/
    2. Restore the managewp files that were quarantined.
    3. Use the Quarantine > Exclude Folders|Files Form at the top of the Quarantine page > select Exclude a Specific Folder > Enter the folder path. Example: /xxxxx/public_html/wp-content/managewp/
    4. Click the Exclude Folder|File button.

    Note:
    If more than 100 files were quarantined from a particular wp-content folder then use the AutoRestore > Exclude wp-content Folders Form instead of the Quarantine > Exclude Folders|Files Form to exclude the managewp folder. See the steps below.

    1. Go to AutoRestore > Exclude wp-content Folders tab page.
    2. Enter “Exclude managewp Folder” for the label.
    3. Enter: managewp for the folder name to exclude. Note: Do not add any slashes or any other folder path information. Just enter the folder name.
    4. Click the Save Folder Exclude Rules button.
    5. Go to Quarantine and restore all the managewp files from Quarantine.

    Video Tutorial For How to exclude files or folders from being checked by ARQ: https://forum.ait-pro.com/video-tutorials/#autorestore-quarantine

    Issue|Problem:
    • Files are being repeatedly quarantined. For this example I will use the error_log file.

    Solution:
    Note: This example is using the error_log file path for this example. If the file and file path that is being quarantined is a different filename and file path then use that filename and file path for your AutoRestore single file exclude rule.

    1. Copy the path to the file displayed in Quarantine. Example file path: /xxxxx/public_html/error_log
    2. Restore the error_log file that was quarantined.
    3. Use the Quarantine > Exclude Folders|Files Form at the top of the Quarantine page > select Exclude an Individual File > Enter the file path. Example: /xxxxx/public_html/error_log
    4. Click the Exclude Folder|File button.
    5. Turn AutoRestore back on.

    Video Tutorial For How to exclude files or folders from being checked by ARQ: https://forum.ait-pro.com/video-tutorials/#autorestore-quarantine

    Issue|Problem:
    • 500 error or website down after updating your Theme
    Note:  
    ARQ Automation will automatically turn ARQ Off and backup theme files when doing a Theme update from within your WordPress Dashboard.  If you are manually updating a theme by uploading a theme folder via FTP or remotely installing a theme then see the AutoRestore|Quarantine Manual File Editing/Uploading Procedural Steps: https://forum.ait-pro.com/forums/topic/autorestore-quarantine-guide-read-me-first/#procedural-steps

    Click this link for the steps to fix the problem > https://forum.ait-pro.com/forums/topic/website-not-loading-after-wordpress-upgrade-or-theme-upgrade-500-error-files-quarantined/.

    • This topic was modified 5 months, 3 weeks ago by AITpro Admin.
    • This topic was modified 5 months, 3 weeks ago by AITpro Admin.
    • This topic was modified 5 months, 2 weeks ago by AITpro Admin.
    • This topic was modified 5 months, 2 weeks ago by AITpro Admin.
    • This topic was modified 5 months, 2 weeks ago by AITpro Admin.
    #26720
    Paul
    Participant

    Just wondering why .maintenance got quarantined. Should i restore?

    #26721
    AITpro Admin
    Keymaster

    If the .maintenance htaccess file is the WordPress .maintenance file that is automatically added and deleted during WP upgrades you can delete it from Quarantine.  If a plugin or theme created the .maintenance file then you can probably also delete it.  I assume you would not want to restore the .maintenance htaccess file unless you want your site to be in Under Maintenance Status/not publicly viewable.

    https://codex.wordpress.org/Upgrading_WordPress#Step_1.5:_Remove_.maintenance_file

    #27936
    Krzysztof
    Participant

    [Topic has been merged into this relevant Topic]
    Hello,
    I have changed a link in my footer, uploaded the footer via FTP to the themes folder, and had to finish my work but I fought that ARQ will just quarantine that file, than I will restore it and it will be ok, but strangely I got 98 emails about file quarantine. And ARQ reported 98 file quarantined – this was the footer.php all the time. This has never happened previously. After a quarantine the suspected file was removed but 98 times… Strange thing 🙂

    And also a PHP error/warning:

    [27-Jan-2016 15:52:30 UTC] PHP Warning: copy(/xxxx/infolotnicze.pl/public_html/wp-content/themes/InfoLotnicze_3/view/footer.php): failed to open stream: Permission denied in /xxxx/infolotnicze.pl/public_html/wp-content/plugins/bulletproof-security/includes/arq-cron.php on line 1528
    #27939
    AITpro Admin
    Keymaster

    @ Krzysztof – See this help section about AutoRestore|Quarantine Manual File Editing/Uploading Correct Usage steps when manaully editing/uploading files:  http://forum.ait-pro.com/forums/topic/autorestore-quarantine-guide-read-me-first/#procedural-steps

    #28225
    Paul
    Participant

    Hi, i have had /public_html/core.694659 put to quarantine, unsure what this is so have not restored it yet?

    #28227
    AITpro Admin
    Keymaster

    If the file name is randomly generated then you cannot create an AutoRestore rule for that file and will have to keep manually restoring it from Quarantine.  If the file name is alawys the same then you can create an ARQ exclude rule for that file.

    #28233
    Paul
    Participant

    It is the first time i have seen it, so safe to restore?

    #28234
    AITpro Admin
    Keymaster

    core.xxx files are usually core dump files. This forum topic explains what they are are what to do about them if they are a recurring problem:  http://forum.ait-pro.com/forums/topic/core-dump-files-linux-core-dump-files-core-xxx-files-quararantined/

    #28576
    Mark
    Participant

    [Topic has been merged into this relevant Topic]
    I had to use updraftplus to do a restore of my site because an updated plugin broke embedding vimeo in my site. I didn’t know it was a plugin and the updraft restore was successful. I had AQR shut off at the time and when I turned it back on it quarantined over 8000 files. I have tried to delete those files and that has not worked. I have also tried to restore them and that doesn’t work either. What do I need to do to get rid of the quarantined files now that my site is working again.

    #28580
    AITpro Admin
    Keymaster

    To delete an extremely large number of files in Quarantine use the BPS Pro Xternal Tools (XTF) Form:

    http://forum.ait-pro.com/forums/topic/xternal-tools-xtf-guide/

    Delete All Files in Quarantine
    Usage: If excessive files have been sent to Quarantine and you are unable to delete all the files in Quarantine using the Quarantine Sort|Search Feature, select the Delete All Files in Quarantine XTF Form option and click the Submit Xternal Tools Form button. If excessive files have been quarantined you can turn off ARQ and either delete or restore all files by selecting the Delete All File In Quarantine or Restore All Files In Quarantine XTF Form options.

    For future reference, when manually modifying files (manual file editing, uploading files or restoring backup files) on your website use the ARQ procedural steps below.

    AutoRestore|Quarantine Standard Procedural Steps when manually modifying files
    http://forum.ait-pro.com/forums/topic/autorestore-quarantine-guide-read-me-first/#procedural-steps

    AutoRestore|Quarantine Manual File Editing/Uploading Correct Usage
    AutoRestore|Quarantine (ARQ IDPS) is a real-time file monitor that monitors all of your website files for any changes. When manually uploading files with FTP or manually modifying files or folders on your website follow these simple procedural steps to avoid having those files autorestored and/or quarantined. If files are sent to Quarantine then use the Restore File option in Quarantine to restore those files. ARQ is amazing, but it cannot tell who you are if you are manually modifying files or folders outside of your WordPress Dashboard – that is not possible.

    1. Turn ARQ Off on the AutoRestore page.
    2. Manually upload files or manually modify/edit files or folders.
    3. Click the appropriate AutoRestore Backup Files button: Root Files, wp-admin Files, wp-includes Files or wp-content Files Backup Files button.
    4. Turn ARQ back On.

    #28684
    growitsolutions
    Participant

    [Topic has been merged into this relevant Topic]
    Hi, I have recently updated my main Theme and received the message as usual, namely:
    BPS Pro AutoRestore (ARQ) Automatic Shutdown & Backup Notice…..
    Unfortunately, I cannot get rid of the notice now, I have tries switching auto restore on/off several times but no luck.
    Any help would be appreciated.
    Regards

    #28690
    AITpro Admin
    Keymaster

    @ growitsolutions – Reinstall WordPress: Dashboard menu > Updates menu > Re-install Now button.  Let me know if this works or not.

    #29252
    AbZu2
    Participant

    Managed to delete the error logs but continue to get wp-admin/error_logs quarantined ¿? After believing I had successfully completed the configuration of BPS Pro I now get  htaccess quarantined as well.

    #29258
    AITpro Admin
    Keymaster

    Are you doing all of the AutoRestore single file exclude rule steps correctly:  http://forum.ait-pro.com/forums/topic/autorestore-quarantine-guide-read-me-first/#autorestore-exclude-rules  Since the single file you want to exclude is in the wp-admin folder then use the file path to the wp-admin folder (you can find the file path in the Quarantine Log file).  You can delete the htaccess file in quarantine since that is not related to anything and then just create a new htaccess file if necessary on the Security Modes page.

    Issue|Problem:
    • Files are being repeatedly quarantined. For this example I will use the error_log file.

    Solution:
    Do these steps below to create an AutoRestore single file exclude rule for /xxxxx/public_html/error_log file. Note: This example is using the error_log file path for this example. If the file and file path that is being quarantined is a different filename and file path then use that filename and file path for your AutoRestore single file exclude rule.

    1. Go to the AutoRestore page and turn Off AutoRestore.
    2. Go to the Quarantine page and restore the error_log file that was quarantined.
    3. Go back to AutoRestore > click on the Add|Exclude Other Folders & Files tab page > under the Exclude Folders & Files form > select Exclude an Individual File > Enter an Exclude Folder or File Path: /xxxxx/public_html/error_log
    4. Click the Exclude button.
    5. Turn AutoRestore back on.

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